Sebastian Munoz Email & Phone Number

Gran Santiago, Región Metropolitana De Santiago, Chile

Scope: Países de habla Hispana

Buenos Aires, Provincia De Buenos Aires, Argentina

Operación y Recupero de Contracargos. Iniciativas de maximización de recupero y experiencia de clientes.Minimización de impactos económicos en P&L. Coordinación con PF para reducción de chargebacksScope: Argentina, Uruguay, Perú

Operación y Recupero de Contracargos. Iniciativas de maximización de recupero y experiencia de clientes.Minimización de impactos económicos en P&L. Coordinación con PF para reducción de chargebacksScope: México, Chile, Colombia

Buenos Aires, Argentina

- Responsible in project to define the new operating model after the merger of two important telecommunications companies. Unification of the operating model in service assurance, re-definition of the organizational structure, processes and tools.- Consultant in project of definition of the operating model for the implementation of the new version of the ERP within a Telecommunications company.- Responsible for Digital Transformation project for an Argentinean company in the Engineering and Construction industry.- Consultant in Strategic Planning project to the year 2020 for a financial company in Argentina. Participation in market research activities, internal evaluation, hypothesis development, validation, design and development of strategic proposals for the company.

Santiago, Chile

His main function was to enhance sales and onboard service delivery, maintaining continuous operation on all international flights, through activities and projects coordinated with Marketing, Onboard Service, Finance and Supply Chain areas.- Responsible in the construction of P&L dashboard, sales and operational indicators, along with their presentation to area leaders.- Responsible in the development of projects for the reduction of logistic lead times within the flight supply circuit.- Responsible for the sales force. Recruitment process, training, motivation and results control.

Santiago, Chile

- Responsible for process survey activities, detection of improvement opportunities, search for solutions, project design and presentation of initiatives to the innovation committee. - He was able to develop solutions to meet the needs of the IT, Fleet Maintenance, Environment and Onboard Service departments. In particular, through a joint project with the Continuous Improvement Management, with the Maintenance Department, processes were surveyed and continuous improvement and innovation initiatives were designed for the areas of Line Maintenance, Major Maintenance, Cabin Maintenance and Engine Maintenance. - Responsible for the implementation of the "Carpooling LAN" project, being the first corporate platform in Latin America to share rides among coworkers.

Santiago, Chile

Aguas Andinas is the main supplier of drinking water and sanitation services in the Metropolitan Region. - Responsible for the evaluation of the project "Energy Alternative for the use of biogas". It included the study of technical, economic and environmental solutions. Along with optimization analysis of the sizing and investment year. - Search of continuous improvement opportunities and presentation of ideas to the Production Management.

Santiago, Chile

Innspiral is an innovation and strategy consulting firm. She worked in the "Knowledge Management Center", a support area for different projects. Her main responsibilities were conducting studies, benchmarks, presentations and trend analysis in the consumer goods, technology and mining sectors.

Maestría, Políticas Públicas

Ingeniería Civil Industrial, Project Management

Dirección De Proyectos

Metodologias Agiles & Design Thinking