Sebas Canseco Email & Phone Number

United States

✅ I stepped up my game focusing on roles with constant client communication, team mentoring, opportunities identification, and positioning the best Salesforce solutions to our clients.🎯 Responsibilities:• Deliver exceptionally guiding team members and customers. Develops high-impact solutions identifying “best fit” solutions, best practices, and influencing work. Know and serve customers building authentic relationships, delivering high-quality communications, and resolving their business issues.• Grow expertise: earn recognition and mentor others, build company knowledge, lend expertise to other teams, and demonstrate role mastery.• Grow Slalom: engages in events and stewards company brand, maximizes staffability, identifies and shapes opportunities, and meets 85% target utilization.• Lead: living core values, following up on commitments, providing timely feedback, celebrating uniqueness, demonstrating vulnerability to create a safe space, supporting the team, communicating company updates, oversees administrative tasks.🏅 Key Achievements:• Solved business problems and delivered innovative solutions in the Financial services, Country clubs, and airline industries with direction and results-driven mentality.• Grew technical expertise in Experience Cloud building portals for partners and customers enabling them to perform due diligence, get training and certification, online payments, redeem benefits, and customize proposals – deeply understanding our customer’s Salesforce architecture.• Maintained above 90% utilization for over 4 consecutive years resulting in strong relationships with clients, a team-based culture, and attention to detail in my delivery.• Led client sessions for technical discovery, risk identification, product demonstration, architectural recommendations, and business value impact.• Led the Salesforce practice team sessions facilitating team feedback and communication.

United States

✅ I brought innovation to our clients using Salesforce technologies across multiple industries, strengthening bonds with clients, driving revenue, and delivering transformational solutions.🎯 Responsibilities:• Deliver exceptionally: effective, high-impact solutions, know and serve customers.• Grow expertise: functional and technical, broaden company knowledge, master my roles.• Grow Slalom: build community, drive sales, and deliver on quantitative expectations.• Lead with self-development, coaching others, collaborate and lead teams.🏅 Key Achievements:• Grew my functional and technical expertise, engaging with clients and delivering custom Salesforce solutions in the following industries: Medical distribution, Real estate, Foodservice, Public sector, Software, Oil and gas, and Electric utility.• Cultivated strong relationships with customers and team members which drove revenue with: ✓ 5 new cross-market engagements contributing a 50% share of my billing rate to my local market. ✓ 5 engagements and 4 extensions contributing 100% of my billing rate to my local market.• Led working sessions with clients ranging from business analysis, technical solutioning, UAT, demos, and knowledge transfer.• Delivered transformational solutions to our clients. ✓ Enabled trade execution and position/pricing alerts for users of a gas trading portal built in Experience Cloud. ✓ Improved deal management process by implementing Conga Composer in Sales Cloud. ✓ Reduced sales leakage and empowered sales reps to override product pricing by customizing Sales Cloud. ✓ Implemented a highly customized Enterprise Territory Management. ✓ Improved the lease contract amendments with a terms and rates calculator in Sales Cloud. ✓ Enabled state bar of California applicants to register and enroll in their exams, and automatically assigned graders with a Salesforce Community portal.

San Francisco, California, United States

✅ I led and built the Prospects And Constituents Engagement solution for the University Development and Alumni Relations department, mainly challenged by a lack of Salesforce administration and development experience.🎯 Responsibilities:• Lead the Salesforce technical team for successful development and implementation.• Educate the technical team on Salesforce terminology and concepts.• Establish a Salesforce development process among the technical team.• Translate business requirements into technical stories.🏅 Key Achievements:• Designed and built the solution customizing roundCorner’s managed app and integrating it with legacy systems.• Enabled the technical team to perform as Salesforce Administrators and developers. • Established a simple but effective DevOps process using a source control versioning system, change sets, sandbox management, deployment tasks, and release management.• Encouraged the team to grow and adopt an engineering mindset sparkling their curiosity to continue learning and embracing Salesforce as their source of truth.

San Francisco, California

✅ I worked on a project to facilitate government grants access and management for Program Administrators and trainees at the School of Medicine.🎯 Responsibilities:• Collaborate on technical solutioning.• Collaborate with other developers following agile and DevOps practices.• Implement Health Insurance Portability and Accountability Act (HIPAA) compliant security practices to keep Protected Health Information (PHI) data safe.🏅 Key Achievements:• Built and develop a Salesforce application on top of existing customized organization, using Salesforce Apex and Visualforce.• Anonymized patient data in sandboxes and other deliverables.• Implemented Scrum, Rally and Git.

San Francisco, California, United States

✅ I built a Salesforce application to empower business telephony communications with a softphone and IVR builder. While leading the Salesforce AppExchange Security Review process and successfully getting the app listed.🎯 Responsibilities:• Leverage the Salesforce platform to develop a native app.• Enable app telephony features integrating it with Twilio REST API.• Implement development best practices and proper documentation to comply with AppExchange program guidelines.🏅 Key Achievements:• Successfully led the technical security review process to secure the Salesforce ISV partnership and app listing.• Designed and built the Interactive Voice Response (IVR) editor feature.

Mexico

✅ I architected and developed a Salesforce application for insurance agencies to manage their clients’ policies lifecycle and successfully navigated the Salesforce ISV approval process.🎯 Responsibilities:• Engage with customers, sales team, and insurance company managers during the discovery phase and solicit requirements.• Create and demo the prototype and features.• Build the application designed to be commercialized within the AppExchange.🏅 Key Achievements:• Introduced Salesforce technology and cloud concept to the team and managers.• Developed the application using agile practices which enabled the team to learn how to use it while it was being built.• Successfully led and completed the Salesforce ISV security review process.

Mexico

✅ I drove the initiative of leading a sales team through the training process to become certified insurance agents and their sales journey resulting in an important agency revenue increase within a year.🎯 Responsibilities:• Establish a sales team to increase the agency’s sales revenue.• Define operational processes with the team.• Enable the team members to learn business terminology and products.• Delivere sales techniques, and policies management training.• Mentor team members to overcome daily challenges, set and reach sales goals.🏅 Key Achievements:• Built a team of four sales agents.• Nurtured their career growth and supported them to specialize in different insurance product lines.• Increased a remarkable 20% in agency sales.• Partnered with sales leaders to participate in our meetings and share their valuable expertise with the new formed team.• Got invited to national events for rising talent managers.

Mexico

✅ I ventured into insurance sales, specializing in health and life insurance for individuals and businesses, which developed my soft skills and drive for results until I became the principal insurance consultant for my customers.🎯 Responsibilities:• Get trained and certified as an insurance agent.• Learn communication and sales techniques.• Leverage my network to identify market segments and develop business.• Identify customer pain points, customize product offerings suited to their needs and budget, demonstrate product value, and close deals.• Engage with clients supporting them throughout the entire customer lifecycle.• Function as a liaison between the customers, the insurance company, and third-party providers to ensure a great customer experience.🏅 Key Achievements:• Cultivated a trustful relationship with clients and became a trusted partner for them.• Became the first agent in the region to enroll all his clients for automatic payment subscriptions – an uncommon practice at the time – resulting in considerable time savings, smoother policy renewals, and increased recurring revenue.• My counseling quality and relationship strength have endured even after years of leaving my position, with a reported client retention greater than 50% until today.

Mexico

✅ Scoutech started as a software company focused on the HR field developing apps to support the hiring process of their clients. However, they lacked expert input and proper development practices, which resulted in delays and subpar product quality. During my tenure, I revamped the process, and hired a project manager, psychologist, and engineers, resulting in improved product quality, work environment, and recurring sales.🎯 Responsibilities:• Establish a proper development process tailored to our needs.• Build a team of engineers to implement the process, performing business analysis, rapid prototypes, solution design, testing, product demonstration, and sales support.• Obtain professional advice from HR experts to validate the functionality of the product.• Manage product development and implementation projects.• Define product roadmap.🏅 Key Achievements:• Incorporated a custom development approach based on agile practices and other proven methods.• Led and mentored a team of engineers who implemented the new development approach improving team communication, collaboration, software quality, and delivery.• Spearheaded the recruitment of a seasoned project manager, and worked with her to design product roadmaps, establish operational cadence and communication channels, and implement our products with clients.• Advised the CEO to hire a psychologist with experience in recruitment to be the SME as a full-time employee. This strategic move enhanced the product's psychological battery tests with precision and depth.• Rebuilt the products from scratch, with efficient backlog management, seamless integration of fixes, and achieving timely releases. • Clients noticed the shift quality improved, and this promoted recurring licensing sales.

Mexico

I got an internship at a large steel manufacturing company where I got the opportunity to author my thesis and implement it by analyzing and redesigning their software development process using agile development methodologies RUP, XP, SCRUM, and Action Workflow.

Bachelor Of Computer Science Engineering, Computer Engineering

Diploma, Personnel And Business Management

Diploma, Business Administration And Management, General

Diploma