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Sebastian Medina Email & Phone Number
NPS and Special Projects CX Sr. Analyst
at
RappiCard México
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✓ Verified July 2026
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Current company
Role
NPS and Special Projects CX Sr. Analyst
Location
Mexico City, Mexico
Company size
Who is Sebastian Medina? Overview
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Quick answer
Sebastian Medina is listed as NPS and Special Projects CX Sr. Analyst at RappiCard México, a with 349 employees, based in Mexico City, Mexico. AeroLeads shows a matched LinkedIn profile for Sebastian Medina.
Sebastian Medina previously worked as NPS & Special Projects CX Sr. Analyst at Rappicard México and SSL Customer Experience Operation Analyst at Didi. Sebastian Medina holds Ingeniería, Information Technology from Tecnológico De Monterrey.
Company email context
Email format at RappiCard México
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RappiCard México
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Profile bio
About Sebastian Medina
As a professional with a passion for Machine Learning, AI and Data Science, I am eager to develop my skills in these cutting-edge technologies and apply them to solve real-world problems. I strongly believe in the power of data-driven decision making and the impact it can make on the world.
Listed skills include Microsoft Excel, Liderazgo, and Lean Startup.
Current workplace
Sebastian Medina's current company
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6 roles
Sebastian Medina work experience
A career timeline built from the work history available for this profile.
Nps & Special Projects Cx Sr. Analyst
Current- Implemented and optimized NPS frameworks, driving alignment across transactional and relational feedback channels to enhance the customer journey and product experience.- Translated NPS insights into actionable dashboards, utilizing SQL, Excel and Power BI to enable cross-functional teams to visualize trends, prioritize enhancements, and drive data-driven decisions.- Collaborated with product, operations, and analytics teams to correlate NPS trends with key business activities, identifying opportunities to refine features and inform roadmap prioritization.- Designed and executed scalable and personalized customer feedback strategies, leveraging insights to iterate on user-centric product and operation improvements.- Defined and documented business rules for key metrics (CES, CSAT, NPS) to ensure consistency in tracking customer satisfaction.- Led experiments to optimize user interactions and drive revenue growth, applying psychological principles like the Peak-End Rule and Uncertainty Anxiety to inform design and feature enhancements.
Feb 2024 - Present
Ssl Customer Experience Operation Analyst
- Led the consumer NPS process, including survey creation, distribution, analysis, storytelling and presentation.- Performed statistical analysis for ad hoc business insights (BAU).- Managed product initiatives from a customer-centric perspective.- Designed and implemented customer-centric initiatives using data analysis and BI skills.- Identified and developed Business Requirement Documents (BRDs) to enhance customer experiences through product development.- Continuously improved customer service processes, including FAQs, surveys, and guides.
Oct 2022 - Feb 2024
Customer Experience Intern
Oct 2020 - Oct 2022
Co-Founder
Verified news platform, where we explain complex issues in a simple way.- Led the product and marketing strategy, acquiring more than 3,000 subscribers with an organic CGMR and a 32% open rate.- Selected as part of the Google LATAM Digital News Initiative, receiving 5,000 USD to grow the project.- Fact-checked the daily national and international news and created digestible, analytic and explainable content for the audience, reaching over 2 million people organically.- Creation and monitoring of the performance of information capsules, metrics in social networks and email-marketing.
Jun 2018 - Dec 2020
Internship
- Development of the digital transformation project of Banco Santander México. - Collection of documents and data from all areas involved - KPIs and roles definition
Apr 2018 - Oct 2018
1 education record
Sebastian Medina education
FAQ
Frequently asked questions about Sebastian Medina
Quick answers generated from the profile data available on this page.
What company does Sebastian Medina work for?
Sebastian Medina works for RappiCard México.
What is Sebastian Medina's role at RappiCard México?
Sebastian Medina is listed as NPS and Special Projects CX Sr. Analyst at RappiCard México.
Where is Sebastian Medina based?
Sebastian Medina is based in Mexico City, Mexico while working with RappiCard México.
What companies has Sebastian Medina worked for?
Sebastian Medina has worked for Rappicard México, Didi, Bnomics, and Accenture México.
How can I contact Sebastian Medina?
You can use AeroLeads to view verified contact signals for Sebastian Medina at RappiCard México, including work email, phone, and LinkedIn data when available.
What schools did Sebastian Medina attend?
Sebastian Medina holds Ingeniería, Information Technology from Tecnológico De Monterrey.
What skills is Sebastian Medina known for?
Sebastian Medina is listed with skills including Microsoft Excel, Liderazgo, and Lean Startup.
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