Sebastián Naranjo Email & Phone Number

Pereira, Co

Pereira, Risaralda, Colombia

Customer Success is responsible for the entire customer journey, from onboarding to retention and expansion for the TipHaus platform and ETA banking program. They manage customer relationships, identify and resolve issues, and improve internal processes. Essentially providing support across all of our solution offerings, including account creation, card issuance, and customer service. They may also assist in sales and develop relationships with partners, customers, and employees.

Pereira, Risaralda, Colombia

Pereira, Risaralda, Colombia

Pereira, Risaralda, Colombia

Cartago, Valle Del Cauca, Colombia

IT Recruiting/Talent Adquisiton/ HR Advisor I managed a pipeline of 50 developers (average), in charge of the complete Onboarding process of new hires, interview to validate experiences and skills. Also I lead the meetings between clients and developers, moderating the interviews and providing feedback to the stakeholders. Using Jira for tickets, also managing employee's request and acting as a first point of contact for internal employee relations ( salary negotation, retention, relocation, etc) We are the leading Nearshore Technology Solutions company. We architect and engineer scalable and high-performing software solutions to meet the business challenges of our clients. Using our tech expertise and cross-industry experience, we evolve digital transformation into digital acceleration. Our ultimate goal is to create lasting value throughout the entire digital transformation journey. With 3,000+ seasoned engineers in 36 countries, we provide time zone aligned services to empower Fortune 500 companies and leading brands. Working for clients like Google, Rolls-Royce, Johnson & Johnson, Pinterest, and ViacomCBS, we’ve been reimagining the tech landscape for over a decade. We are Digital Acceleration Experts. We are a company Powered by Technology and Driven by Talent. If you want to know more about our Company https://www.bairesdev.com/files/BairesDev-Introduction.pdf You can also visit our Website https://www.bairesdev.com/

Cartago, Valle Del Cauca, Colombia

Acompañar iniciativas privadas, publicas y conjuntas en la gestión y desarrollo de nuevos negocios, en materia de infraestructura, urbanización, social, TIC, etc. Gestión de permisos y licencias, tramites ante regalías, INVIAS, ART y entes territoriales a nivel región. Acompañamiento en la estructuración de proyectos. (ciclo completo)

Cartago, Valle Del Cauca, Colombia

Dirigir la sede de la campaña Política "Kike Naranjo concejal 2023" donde se coordinaba la agenda del candidato, las reuniones con los lideres sociales, organización de eventos masivos, tabulación de la información de campaña, logrando conseguir la curul en el Concejo Municipal de Cartago, Valle del cauca.

Pereira, Risaralda, Colombia

Project leader for company´s KPIs, over +300 associates from 3 programs. Work along with WFM and Clients Data analysis team to lead our representatives to achieve goals on metrics such as AHT, DT, Repeat, resolution, One and done, improving companies revenue by exceeding hadling time goals.

Pereira

Coach and developing, sharpenning team skills to succeed on goals.Responsible of KPI in the short and long term to enssure completition of client requirements.Weekly, monthly recognitions for best Team in NRS performance.Recognition from our client AT&T for best 6 Months Overall team and best NRS overall.

Pereira, Risaralda, Colombia

as an HR Engagement Officer I had the role of the main point of contact for Internal communications, employee relations, engagement activities (planning, budgeting, execution) across the 6 programs in our site. Prepare and drive celebrations for top performanc,e achievements, promotions, etc.

Cartago, Valle Del Cauca, Colombia

Productor, director y editor del magazín semanal "Animaladas" de la asociación defensora de animales, espacio para el canal CNC donde se hacia cubrimiento de las necesidades de la asociación y de eventos sociales de impacto, con énfasis en la protección de los derechos de los animales.

Economía, Economics

Comunicación Social- Periodismo