Help Desk Technician
Current- Provided onsite and remote support, troubleshooting Microsoft Office 365 and other technical issues.
- Configured computers, printers, and Zebra devices.
- Managed user accounts with Active Directory and performed advanced troubleshooting with CMD and Regedit.
- Used Zoho Desk for ticket management and documentation.
- Assisted with tenant migrations, ensuring smooth transitions and minimal disruptions.