• Provided onsite and remote support, troubleshooting Microsoft Office 365 and other technical issues.• Configured computers, printers, and Zebra devices.• Managed user accounts with Active Directory and performed advanced troubleshooting with CMD and Regedit.• Used Zoho Desk for ticket management and documentation.• Assisted with tenant migrations, ensuring smooth transitions and minimal disruptions.

• Engineered EDI system with Excel and Tableau, enhancing operational analytics.• Integrated files from four programs for finance, improving P&L statement accuracy.• Led rollout of transportation management system, streamlining logistics.• Spearheaded testing and gathered feedback for in-house warehouse management system "nXT," informing development.

• Demonstrated success in driving over $100k in sales and boosting sales of two luxury brands by 150%.• Proficient in data analysis and management using Excel and paper-based methods, with a keen eye for detail.• Exceptional ability to build and maintain relationships with clients, resulting in successful sales to previous customers and bulk buyers.• Skilled in repairing broken or defective watches, showcasing a commitment to quality and customer satisfaction.