Sebastian Gomez Email & Phone Number

St Petersburg, Florida, United States

St Petersburg, Florida, United States

Tampa, Florida

Saint Petersburg, Florida

• Working with InfoSec securing access to the corporate network. • In charge of managing and creating Active Directory Security Groups, Distribution Lists, Users and Service Accounts for the entire Raymond James company, its subsidiaries, and its branches. • Provisioning network access to Users and Service Accounts to Dev, QA, and Prod environments. • Manage and create network shares and folder access on all file servers across the organization. • Manage access requests to all SQL databases and servers, Citrix, and multiple other applications. • Create mailboxes in Exchange Console, and provision access to them through PowerGui. • Process users network terminations, decommission Unix servers, and manage and issue RSA Tokens.

Saint Petersburg, Florida

• Assisted staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. • Worked with Help Desk and Network Operations staff to determine and interact in client server environment. • Ensured desktop computers interconnect seamlessly with diverse systems including email and file servers, computer conferencing systems, and application servers.

Saint Petersburg, Florida

• Responded to requests for technical assistance in person, via phone, and electronically. • Diagnosed and resolved technical hardware and software issues over the phone. • Researched questions using available information resources. • Advised users on appropriate action and followed standard help desk procedures. • Documented all help desk tickets, administered help desk software, redirected problems, identifying and escalating situations requiring urgent attention.

Saint Petersburg, Florida

• Technical position that required working in a fast paced retail environment. • Performed computer-related installations, technical support, and virus removal, memory installation, data backups and transfer, software installation, and computer repair in general.• Interacted directly with customers and implementing solutions to their problems• Excellent customer relations skills and technical service abilities are a must in this position.

Orlando, Florida Area

• Technical position which required troubleshooting and testing new and repaired laptops, desktops, printers, and network configurations. • Provided technical support and also assisted customers with status calls over the phone in a call center environment.• Performed remote assistance for users. • Installed Operating Systems, Device Drivers, Printer Drivers, and Applications.

Orlando, Florida Area

•Engaged customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment.• Inspired customers by showing them what’s possible with technology. • Used innovative training tools to stay current, confident and complete, driving profitable growth and achieving individual and department goals. • Performed transfer and training of peers on Microsoft products.

Orlando, Florida Area

• Responsible for troubleshooting and resolving customer issues, including identifying user errors, unit issues, technical abnormalities and network related problems. • Excellent customer service skills and background in technical support was required for entry level.

Ccna Security, System, Networking, And Lan/Wan Management/Security

Associate Degree In Computer Engineering Cisco Track (Ccna), Information Technology

Associate Degree In Networking Services Microsoft Track (Mcse), Information Technology