● Assisted in the Accounts Payable/Accounts receivable process utilizing Agent Power and Travcom to authorize payments regarding Independent Agency commissions.● Managed the accurate and timely processing of financial transactions totaling $500,000 per month into the general ledger, ensuring the integrity of the company's financial records. ● Reviewed remittances from partnered vendors including the handling of checks, utilizing relevant contacts within the company and independent agencies, in order to inquire about any possible adjustments as needed.● Compiled detailed spreadsheets of vendor records per remittance, and reviewed guest records in order to compare and adjust for any discrepancies.

● Audited invoices and charges totaling $700,000 per month between Welk Resorts and partner companies, with strong attention to detail.● Increased flow of business and strengthened company trust by building rapport with partner companies. ● Trained new hires on Welk Resorts booking processes, with focus on quality assurance and customer service.

● Served as point of contact between Welk Auditions members and the company, to address any issues that arise while promoting company image and customer relationships. ● Verified reservation information with guests over the phone, while concurrently utilizing relevant reservation booking programs (TSW,NEXT) to establish into the system.● Performed audits and built required reports to present to executive leadership.

● Collaborated with Confirmations team by dialing outbound to guests in order to confirm details of upcoming visits and timeshare tours.● Handled inbound calls to the Welk Resorts customer care line in order to assist with guest inquiries, and updating relevant information in the required programs, all while maintaining a positive and helpful attitude.