Sebastian Groth Email & Phone Number

Hamburg, Hamburg, Germany

Greater Paris Metropolitan Region

Global responsibility on - vehicle maintenance (servicing, inspections, tires), - vehicle damage repairs (bodywork, paint, windscreens, spare parts, ...),- road side assistance- reconditioning / aftersales strategywith special focus on defining and implementing the group´s target operating M&R model across all corporate countries to optimize cost and reduce the impact of non-operative fleet.

Hamburg, Germany

- Responsibility for Insurance and Damage Management at Europcar Mobility Group Germany (Europcar & Buchbinder), consisting of the management of all insurances of the company (e.g. TPL, fraud, cyber, environmental, building, ...) as well as the process definition, claims assessment and collection of own damage recoveries (against drivers and 3rd party insurance companies). xxx m. € budget responsibility.- Ensuring transparent monitoring and forecasting, as well as risk assessment (e.g. according to rental segments and/or products). Advising local and group-wide board on the current status, short-term actions and mid-term vision.- Continuous improvement of an active handling of motor vehicle liability insurance claims with special focus on fraud management. Continuously liaise with operations & finance/controlling.- Empowering 7 direct reports and in total 45 employees, as well as additionally monitoring and developing service providers / third party administrators supporting the team in the claims management processes.

Hamburg, Germany

- Definition and implementation of an airport strategy, especially focusing on "tomorrow´s mobility hotspot"- Various project leads in order to implement / optimize (new) processes and services, primarily focusing on service quality and customer satisfaction.- Airport relationship management, including tenders and negotiations.- Service provider management (e.g. turnaround), SLA implementation (& quality monitoring) and contract standardization.As of May 2018 this job was performed ad interim on top of the new assignment.

Frankfurt Am Main, Hesse, Germany

- Areawide Responsibility for 100+ Airports, 150 Thousand Flights p.a. and over 15 Million Departing Passengers p.a., - Providing the necessary link for global thinking and local acting.- Consulting and Supporting the Upper Management in Strategic Decision Making in Operations Subject Matters and Actively Assisting the Decision Making Process, especially on Groupwide topics.- Definition, Elaboration and Adjustment of Airport Processes and Customer Touchpoints (Ticketing, Check-In, Lounges, Gate, Aircraft Handling, Cargo & Baggage Handling).- Permanent Representative within the Crisis Management Team being Responsible for (Heavy) Irregularity and Emergency Coordination in Order to FInd and Authorize Ad-Hoc Solutions to Care for all Passengers.- Responsible for Areawide Cost Topics / Budget, Quality Management / Reporting, Service Level Agreemements.- Trained Lean Driver and Workshop Moderator.

Frankfurt Am Main, Hesse, Germany

- Consultancy and project management for all airlines of the Lufthansa Group with the main focus on mid-term strategy development and implementation as well as restructuring. - Expert for (airline and airport) operations.- Implementation of centralized Remote Ticketing Processes to reduce operational costs and increase customer satisfaction in Irregularity Situations (e.g. flight cancellation)- Development and Implementation of a Concept for a FSNC to Compete on Low-Yield Routes and Realize Profitable Leisure-Focused Operations.- Several Projects: Optimization of Customer Service and Operational Processes.- Post-Merger Integration of Non-Hub-Routes from a FSNC to a LCC Model

Cologne Area, Germany

Bachelor Thesis: "Strategic Partnerships in Airport Development"

Frankfurt Am Main, Hesse, Germany

Five study-related practical internships in various operative and commercial departments within the Lufthansa Group, supplemented by preparatory and accompanying training, lectures and guided tours.

Greater New York City Area

- DOT Enhancing Passenger Protections - Contingency Plan for Lengthy Tarmac Delays- Quality - & Process Management- Station Support

Bonn, North Rhine-Westphalia, Germany

Customer consulting and salesman for fitness, hiking, skiing and tennis equipment

Master Of Business Administration - Mba, Leadership

Master of Business Administration with Focus on Leadership, especially: Decision Theory (or theory of choice), Neuroleadership, Managing.

Bachelor Of Arts (B.A.), Aviation Management

Activities and Societies: Member of the university field hockey teamStipendiary

Abitur / A Levels

Activities and Societies: “Alt-Josephiner” - taking care of the alumni of the Collegium Josephinum Bonn, member of the tennis.