Sebastian Panic Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Some of my responsibilities:- Reviewing, analyzing, and troubleshooting user’s technical problems by applying critical thinking and resolving them according to client procedures. Reviewing history of customer queries to understand current situation and provide best solutions. - Resolving purchase, shipping, and RMA issues. Liaising with third party service providers, to provide logistic solutions: shipment label creation, ensuring that dangerous goods are labeled correctly for import/ export needs (Canada, US, UK shipments), reviewing user product warranties. Order status check and update – from order allocation to shipment to the customer, follow up with the customer regarding order, contacting warehouse to investigate order status as per customer query.- Supporting various customers, ranging from free accounts to VIP accounts. Ensuring client satisfaction by prompt ticket handling. Building long lasting relationship with customer by providing consistent quality service in line with company guidelines.- Being familiar with company products, product updates, product specification and product replacement parts to compliance with the process. - Working with Confluence database and suggesting updates to existing content and procedures. Researching trending issues and bugs related to hardware products and registering them for fixing.- Developing and managing internal database in Microsoft OneNote for team’s needs.- Providing training and shadowing for new coworkers and supporting them after initial onboarding. Communicating on many levels with other teams through Slack and Microsoft Teams.- Escalating more complex issues to appropriate departments for further handling.- Creating positive customer experience using conversational skills.- Participating in client’s pre-launch product hardware testing.

County Dublin, Ireland

Some of my responsibilities. - Customer support for one of the biggest US based gaming and technology company.- Providing top quality support and best customer experience.- Managing tickets through client’s ticket system. - Meeting and exceeding daily productivity targets while maintaining top quality.- Escalating tickets to relevant teams in accordance with company procedures. - Maintaining GDPR compliance in all instances involving customer data. - Communicating between teams of different languages from around the globe.

County Dublin, Ireland

My responsibilities:- Customer support for an online multiplayer video game. - Managing tickets through Helpshift system. - Meeting and exceeding daily targets. - Escalating tickets to relevant teams in accordance with company procedures. - Maintaining GDPR compliance in all instances involving customer data.- Communicating between teams of different languages from around the globe.

County Dublin, Ireland

Some of my responsibilities depending on situation:- Taking deliveries and organizing stock- Cooking breakfast and side dishes for lunch- Preparing ingredients for sandwich bar- Assisting chefs with cooking- General customer service and operating till if needed- Making sure everything is done properly to HACCP standards

Industrial And Product Design

It Technician

High School