Sebastian Pepper Email & Phone Number

Business Transformation and Operational Excellence specialist with 20 years’ experience in creating, leading and implementing change programmes that deliver sustainable bottom line benefits, business growth, enhanced customer experience and improved operational capability, through the alignment of business processes, technology, data, culture and organizational structures.An effective change leader, who engages strongly at all levels, from c-suite downwards. Through my pragmatic approach, people skills, broad experience and ability to understand new businesses, I am able to move into new sectors and complex projects outside of my current knowledge and quickly gain credibility and achieve results. Proven capabilities in business transformation, strategy, programme and project management, PMO, Technology projects, Operations management, Operational Excellence/Lean, cultural change, Target Operating Models, off shoring, outsourcing, shared service centres, client segmentation, process re-engineering, managing multi-discipline teams, coaching and people development. Extensive experience within top tier companies across a range of sectors, including broking, insurance, investment banking, manufacturing, payment processing and consulting, is supported by commercial awareness, customer focus and strong analytics capability. Has worked internationally in Europe (using German, French and Spanish), China, America and Australia and has sailed around the world. Living in Auckland and loving life in New Zealand.

Listed skills include Six Sigma, Management, Project Management, Operations Management, and 9 others.