Sebastian Smith Email & Phone Number

Alexandria, Va, Us

Worldwide, Oo

Arlington, Virginia, Us

Bethesda, Md, Us

• Facilitated Daily Scrum meetings to ensure a mutual understanding of each member’s complete and in progress sprint backlog tickets, and to identify and resolve any impediments or additional tasks necessary to achieve the sprint goals. •Coached product backlog refinement meetings to determine the impact analysis of new functionality by flushing out requirements for pending enhancements and prioritizing their tickets in the JIRA ticket tracking system.•Utilized agile methodology to assist in coordinating new store openings by leading team meetings, organizing checklists, and establishing validation plans •Worked with executive leadership to create successful internal and client-facing projects utilizing phases of project management. •Worked with product leadership teams and stakeholders to develop product roadmaps, timelines, and go-to-market opportunities.•Automated business processes and procedures using SQL programming language to improve business efficiencies

Upper Marlboro, Maryland, Us

• Utilized statistical techniques and methodologies such as logistic regression, structural equation modeling, and time series analysis to identify relationships among sources of information.• Developed user stories, specifications requirements documentation, training, and user guides.• Applied continuous improvement methodologies, such as ITIL (Information Technology Infrastructure Library) and/or Six Sigma, towards analyzing, measuring, and documenting system improvements, and assessing data quality.• Developed organized charts of data derived from pivot tables to create desired reports for client presentations.• Designed and implements solutions to “big data” problems using both classical and innovative techniques such as parallel processing, NoSQL, graph theory, and clustering.

Upper Marlboro, Maryland, Us

• Applied Java, HTML, & CSS programming to design a website to better connect clients, attract new customers, and establish credibility.• Drafted reports and presentations for senior management to track incoming customer reviews

Alexandria, Virginia, Us

• Processed over 75 calls and 75 emails per day while displaying strong computer capabilities. • Conducted trend analysis through researching industry journals and online sources.• Resolved complaints by investigating issues and composing responses; referring non-standard complaints and potential lawsuits to legal or government affairs departments.• Completed enrollments by analyzing and auditing documents, tapes, and transmissions; researching and resolving processing problems.

Washington, Dc, Us

• Conducted quality checks on energy consumption, sales, and revenue data for 3000+ energy utilities across the U.S. • Developed complex SQL scripts, stored procedures, and triggers for automation and system maintenance.• Designed a Microsoft Access database to review data between companies annually.

• Managed customer transactions using a Point-of-Sale program and membership contracts using CLASS Recreation Management Software• Increased annual membership fitness sales by 13%• Surpassed quota selling over 500 gym membership plans to general public • Trained new employees on GMU Recreation’s values, policies, and procedures

• Researched legal standards to focus investigations and support litigation• Prepared court filings and reviewed records for 4 attorneys• Drafted, reviewed, and revised a wide range of legal documents for staff attorneys

"Bachelor Of Arts" In Global Affairs Minor Information Systems, International/Global Studies

Bachelor Of Science - Bs, Management Information Systems, General