Quantified cost difference between proposed work orders and actual work performed for 30 circuits, finding extra spending of up to $200,000 per circuitCompared work detailed in the inspection of 30 circuits to the proposed work orders to identify deviationsCreated a cost management model for estimation, budgeting, and forecasting for the Pole Maintenance Program to use for their work orders

Produced technical training used by over 1000 employees on Salesforce AI, providing sellers skills and information necessary for customer interaction and solution enablementCross-referenced client accounts from multiple sources using Excel VBA to facilitate the data integration of a recent acquisition, to ensure accurate data validationSupported project managers in multiple Salesforce and Adobe accounts by communicating with clients through a Scrum framework to align business and customer priorities

Lead the analysis and development of an excel-based dashboard for a business generating over $4,000,000 in annual gross incomeStreamlined accounting processes by implementing macros and pivot tables, enabling smooth integration of POS and 3rd party sales systems, revolving accounts, multi-level payroll and P&L statements in the dashboardIntegrated dashboard into company system, achieving an administrative labor reduction of more than 30%

Designed SQL program that cross-referenced relevant customer information from three separate sources to generate a consolidated database, facilitating search and retrieval for the clientCoordinated daily download of call records and customer responses with SQL to analyze performance of 5 call centersSupported consulting team with the identification of savings levers and productivity improvements in telecommunications sector