Led and oversee daily operations for the customer returns department, ensuring high accuracy and timely processing.Developed and implement strategies to reduce processing times and increase recovery rates for returned products.Collaborate with cross-functional teams to align return operations with broader business objectives and SLAs.Mentor and coach team members to foster growth, improving retention and creating future leaders.Monitor KPIs and analyze data to identify improvement opportunities, ensuring continuous operational excellence.

Led, Support, mentor and motivate a team of 5 hourly supervisors and 120 Associates.Responsible for safely unloading 30 trailers per shift and sending empty trailers to outbound.Deep dive, communicate, and solve quality misses for inbound dock.Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance.Contributed in increasing CPLH by 30%, decrease DPMO by 97%, decrease cost by 10%Led BHD IB Dock team to achieving the highest combined/PID/PR cartons in the building YTD (11,130,751) PIDs: 8,228,100; PR: 2,572,463).

Inbound Dock/NPC PALed a team of 2 process guides and 50 T1 associates.Conducted daily safety audits decreased the number of associates not wearing safety shoes by a 10% reducing injuries.Broke a record by over producing 142,286 cartons in a shift by keeping associates motivated and ensuring headcount was always in productive areas.Conducted a project on making more 5s staging areas and PID injection lines, was able to increase 2 pallets per injection line increasing carton throughput by 7%.Was in charge of cross-training and ensuring that problem solve was always staffed which in turn lowered backlog greatly in NPC buffers.

Analyzed data, deep dive, troubleshoot issues, and maintain physical & virtual accuracy of assets.Manage inbound flow from scheduling appointments to time of receives.Responsible for planning inbound arrivals, ensuring carrier compliance, managing buffers and leading dock personnel.

Led a team of 4 process guides and 30 associates.Track flow of the building utilizing monitor tools (Grafana, panic page and ICW.)Report on building metrics, escalating safety barriers, and operational call outs.Deep dive, communicate and solve quality misses for the building.Escalate mechanical issues, virtual issues, quality metrics, DPMO.Shift ran with 27% less hours while maintaining top 2 in carton volume (MHE support)Developed two T1 associates that were promoted to T3 leader.

Oversaw associates and other operations, when appointed as Seasonal PA while under the direction of the Area Manager. Duties include: delegating specific job tasks, coaching associates when needed, effectively communicating with management throughout sort, ensuring associate safety and pallet quality. Certifications include: TDR, water spider, non-con, problem solve, and running the inbound dock when needed.

Lead a team of 60 personnel and oversaw 826 rooms.Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.Worked with front desk to respond promptly to all guest requests.Evaluated employee performances and developed improvement plans.Completed schedules, shift reports and other business documentation.Drove improvements to workflow and room turnover with hands-on, proactive management styles.

Assigned housekeeping staff to specific shifts and room blocks based on business needs and daily requirements.Conducted daily cleaning inspections to ensure 5-Star & 5-Diamond Luxury practices were implemented.Coached and mentor employees when company’s policies and procedures were not met.Contributed to winning the Forbes award for Best Guest Review surveys by consistently exceeding the 90% room readiness threshold in 2019.