A dedicated advocate for service excellence. I am a highly motivated and results orientated strategic thinker with 15+ years of experience. Combining strong leadership, stakeholder and communication skills to deliver results.With a broad mandate over my career leading various specialist teams from Customer Experience, Customer Relations, Social Media, Content Strategy and most recently Client and Student (Admissions, Student Centre and Student Administration/ Events) Services I am an accomplished senior customer experience professional with proven experience in both developing and executing strategy in dynamic environments- ensuring its sustainability with measured sucess. For much of the past 15 years my efforts have focussed on various start-up initiatives and start up roles. A results oriented leader who builds quality relationships at all levels to deliver effective business outcomes. Successful in guiding organisations through major change, I’ve played a significant role in driving transformative programs. I am highly successful in building team cohesion and commitment; leading innovative teams focussing on value for customers and businesses. Experience has shown me that great results are achieved by providing people with the information, tools and support and then empowering them to deliver their best; and it gives me great satisfaction that I have played a key role in the development of my staff over the years. This has also allowed the organisations I have worked for to attract and retain the very best talent available.