He led cross-functional teams to design, implement, and deliver innovative data and technology solutions across Argentina, Uruguay, and Paraguay.Key Accomplishments:AI & Machine Learning: Successfully implemented advanced AI and ML models to drive operational efficiency and strategic decision-making.Cognitive Contact Centers: Revolutionized customer service with cutting-edge cognitive contact center solutions, improving customer satisfaction and reducing costs.Business Process Management (BPM) & Robotic Process Automation (RPA): Optimized business processes and automated repetitive tasks, resulting in significant productivity gains.Business Intelligence (BI), Big Data & Analytics: Leveraged data-driven insights to inform strategic business decisions and enhance operational performance.Data Governance & Management: Implemented robust data governance frameworks to ensure data quality, security, and compliance.By combining technical expertise with a customer-centric approach, I have consistently delivered impactful solutions that drive business value and enhance customer satisfaction.

He was responsible of design different solutions for customers and by leading the pre sales and delivery teams for the following projects and technologies in Argentina and supporting other countries and projects in Latin America:Business Proces OutsourcingArtificial Intelligence and Cognitive solutionsMachine LearningCognitive Contact CenterBusiness Process Management and Robotic Process AutomationBusiness Intelligence, Big Data and AnalyticsLed cross-functional teams to design and implement innovative solutions for customers in Argentina and across Latin America.Oversaw pre-sales and delivery teams for projects in:-Business Process Outsourcing-Artificial Intelligence and Cognitive Solutions-Machine Learning-Cognitive Contact Centers-Business Process Management and Robotic Process Automation-Business Intelligence, Big Data, and AnalyticsKey accomplishments include:Designed and implemented an AI-powered Contact Center solution for a leading gas distribution company in Argentina.Developed a robust Big Data solution for a major telecommunications firm in Peru.Spearheaded the design and implementation of a new data strategy for a prominent Argentinian bank.Led the design and implementation of a BPM and RPA solution for an Argentinian bank.

Built and led IBM Argentina's Export Delivery Center, delivering services to clients in multiple countries.Oversaw teams utilizing diverse technologies, including SAP, Apple, Java, Cobol, etc..Key accomplishmentEstablished a training academy to develop talent and assign them to projectsScaled the team from zero to over 200 professionals in under two yearsEstablished an Apple Garage, fostering a culture of innovation and rapid prototyping to develop custom solutions for enterprises within the Apple ecosystem

Led cross-functional teams in implementing and monitoring robust data security and privacy practices across all Latin American projects.Ensured compliance with industry regulations and internal standards, minimizing risk exposure.Provided technical guidance to project teams to safeguard sensitive data and maintain data classification standards.Key Skills:Data SecurityPrivacy ComplianceRisk ManagementRegulatory ComplianceCybersecurity

Conducted comprehensive risk assessments for multiple projects, evaluating financial, technical, methodological, and customer satisfaction factors.Developed and implemented mitigation strategies to address identified risks and ensure project success.Monitored project performance and proactively identified potential issues.Collaborated with cross-functional teams to minimize risk exposure and optimize project outcomes.Key Skills:Risk ManagementProject ManagementFinancial AnalysisProblem-SolvingStakeholder Management

Led global project teams across diverse geographical locations (China, India, Argentina, US, Singapore) to deliver complex solutions for various industries and technologies.Successfully managed data warehouse implementations for manufacturing companies, optimizing data-driven decision-making.Designed and implemented innovative import/export systems for logistics companies, improving efficiency and reducing costs.Demonstrated strong leadership and problem-solving skills to overcome challenges and ensure project success.Key Skills:Project ManagementTeam LeadershipData WarehousingSupply Chain ManagementCross-Cultural CommunicationTechnologies used:JAVAC++SmalltalkDB2COBOL

Provided strategic consulting and technical expertise to Latin American organizations, designing and implementing innovative Business Intelligence solutions.Developed and deployed advanced BI solutions to improve data-driven decision-making and business performance.Leveraged industry best practices and cutting-edge technologies to optimize data analytics and reporting capabilities.Key Skills:Business IntelligenceData WarehousingData MiningData VisualizationETL Processes

Led a global team to support a critical financial and stock information warehouse for a major US hard disk manufacturer.Managed the design, development, and implementation of complex BI solutions.Successfully delivered projects in collaboration with cross-functional teams across Argentina and the US.Relocated to San Jose, California for two years (2003-2004) to drive strategic initiatives and foster strong client relationships.Key Skills:Business IntelligenceData WarehousingTeam LeadershipProject ManagementCross-Cultural Collaboration

Conducted in-depth analysis of legacy Cobol systems for a major US insurance company.Identified and addressed Y2K compliance issues to ensure system integrity and operational continuity.Contributed to the modernization of critical systems, improving efficiency and reducing risk.Key Skills:Systems AnalysisCOBOLY2K ComplianceProblem-Solving