Collaborated with senior management to develop and implement HR strategies that supported business objectives, resulting in a 15% improvement in employee retention.Lead a team of 40+ employees, providing training, performance evaluations, and career development to enhance team productivity and morale.Manage employee relations, resolving complex issues and implementing feedback to improve service quality.Supervise daily operations and sales functions to ensure maximization of fleet, revenue, customer satisfaction.Coordinate with the maintenance team to ensure all vehicles meet safety and quality standards, resulting in a 25% reduction in maintenance-related issues.

Oversee maintenance and protection of shop equipment and purchase materials and supplies on a weekly basis, totaling over $7,000 in monthly inventory acquisition. Prepare repair estimates and customer invoices, and managed company-wide payroll. Perform final quality inspection prior to delivery of the vehicle to customers. Work with insurance adjusters and customers.

Formulated pricing policies by reviewing merchandising activities, initiating sales promotions and clearance sales and increasing overall monthly sales revenue. Handle customer inquiries, complaints, billing questions, and payment extension/service requests. Secured merchandise by introducing a store-wide security process and standards.

Prepared and maintained accurate coverage records and asset reports into the computer database. Organized and updated policy changes according to client requests.Arrange policy information for archiving and disposal.

Assisted with phone and email inquiries/preparation for monthly meetings, colloquiums, workshops, and open houses. Performed administrative activities in support of the MS and Ph.D. academic programs. Conducted and disseminated information to current and prospective DGA graduate students.