Sebastian Cuervo Email & Phone Number

Mississauga, On, Ca

(Formerly Linde Group)I currently provide leadership to the branch ensuring all metrics are obtained, all practices are safe, and budgets are met. I hire, train, and develop all members of the team. I promote customer service initiatives and train sales staff on key initiatives. I monitor inventory, cylinder controls, truck routing, and fixed assets. I utilize SAP, SalesForce, BANCTEC and SRM systems to assist with operational excellence and metric reporting.

• Manage branch staff through effective communication, coaching and team building to achieve superior performance in all key areas, with particular focus on customer service• Responsible for the financial viability of the branch by establishing and controlling key performance measurements with respect to inventory levels, cylinder control, truck routing and other fixed assets• Coordinate, implement and maintain safe work practicesProvide product and basic sales training for staff to ensure effective customer service

I provided exceptional customer service and assisted with insight into order placement, quotation provisions, and technical support. I coordinated services, provided internal administration, and supported external sales force, branches, and plants.

I assisted customer with questions regarding products and wine pairing options. I set all company driven merchandising planograms. I followed all compliance protocols assigned to the purchase of alcohol-based products. I trained new team members, collaborated all members of the team, and answered questions as needed. Key Accomplishment:• I won an award for highest sales volume within an annual quarter time frame.