Sebastian Gonzalez Email & Phone Number

Tampa, Florida, United States

• Apply analytically driven frameworks and insights to business and process re-imagination efforts in support of DTCC’s enterprise-wide transformation program.
• Build and manage business process modeling and documentation by using specialized tools to enable enterprise capability realization to deliver Business Architecture Solutions
• Participate in design thinking and process and decision modeling using BPMN compliant methodologies and tools.
• Understand current-state difficulties & opportunities leading to process re-imagination by incorporating customer journeys across the product portfolio.
• Perform business and process re-imagination by analyzing, documenting, and designing business strategies, capabilities, and processes including KPIs, SLAs, business reports, process metrics, and process diagrams.
• Design business architecture artifacts and deliverables to deliver expected business case and value proposition (risk, resiliency, complexity, reuse, total cost of ownership, etc.)

St Petersburg, Florida, United States

• Responsible for creation of client programming, scheduled trainings, and relationship management.
• Maintained a book of over 25 clients, assessing individual capabilities and limitations while accounting for injuries and chronic diseases, then implementing individualized programs.
• Answered any inquiries surrounding fitness or nutrition.

Denver, Colorado, United States

• Managed the data integrity effort as the individual responsible for maintaining the data transmissions between the Data Warehouse (EaglePACE), the Enterprise data management database (MarkitEDM) and the trading.
• Maintained data definitions, reviewed metadata, set improvement targets, and reviewed enterprise data to validate results of data quality improvement efforts.
• Provided business support to fund managers and dealers on the global Equities and Fixed Income teams.
• Performed root-cause analysis in master data systems and databases to execute or recommend corrective action.
• Supported the prioritization, assessment, and delivery of IT change initiatives to improve department efficiency and effectiveness, overseeing the progress of those changes in JIRA.
• Assisted in the design, development, testing, and implementation of new processes and/or system enhancements to ensure that the design meets business requirements.

Denver, Colorado, United States

• Studied over 50 different mutual funds to communicate the various characteristics and risks of the products offered to customers at Janus Henderson.
• Offered practical financial solutions based on unique situations and communicated potential tax ramifications on a variety of transactions while abiding by proper financial practices and standards set by FINRA and the.
• Utilized communication skills to provide a world class customer experience for our shareholders.
• Processed retirement account related transactions offered at Janus Henderson. Including but not limited to conversions, re-characterizations, RMDs, and asset transfers.