Sebastian Gonzalez Email & Phone Number

Tampa, Florida, United States

• Apply analytically driven frameworks and insights to business and process re-imagination efforts in support of DTCC’s enterprise-wide transformation program.• Build and manage business process modeling and documentation by using specialized tools to enable enterprise capability realization to deliver Business Architecture Solutions• Participate in design thinking and process and decision modeling using BPMN compliant methodologies and tools.• Understand current-state difficulties & opportunities leading to process re-imagination by incorporating customer journeys across the product portfolio.• Perform business and process re-imagination by analyzing, documenting, and designing business strategies, capabilities, and processes including KPIs, SLAs, business reports, process metrics, and process diagrams.• Design business architecture artifacts and deliverables to deliver expected business case and value proposition (risk, resiliency, complexity, reuse, total cost of ownership, etc.)

St Petersburg, Florida, United States

• Responsible for creation of client programming, scheduled trainings, and relationship management.• Maintained a book of over 25 clients, assessing individual capabilities and limitations while accounting for injuries and chronic diseases, then implementing individualized programs. • Answered any inquiries surrounding fitness or nutrition.

Denver, Colorado, United States

• Managed the data integrity effort as the individual responsible for maintaining the data transmissions between the Data Warehouse (EaglePACE), the Enterprise data management database (MarkitEDM) and the trading software (Charles River). • Maintained data definitions, reviewed metadata, set improvement targets, and reviewed enterprise data to validate results of data quality improvement efforts.• Provided business support to fund managers and dealers on the global Equities and Fixed Income teams.• Performed root-cause analysis in master data systems and databases to execute or recommend corrective action. • Supported the prioritization, assessment, and delivery of IT change initiatives to improve department efficiency and effectiveness, overseeing the progress of those changes in JIRA.• Assisted in the design, development, testing, and implementation of new processes and/or system enhancements to ensure that the design meets business requirements.

Denver, Colorado, United States

• Studied over 50 different mutual funds to communicate the various characteristics and risks of the products offered to customers at Janus Henderson.• Offered practical financial solutions based on unique situations and communicated potential tax ramifications on a variety of transactions while abiding by proper financial practices and standards set by FINRA and the SEC.• Utilized communication skills to provide a world class customer experience for our shareholders.• Processed retirement account related transactions offered at Janus Henderson. Including but not limited to conversions, re-characterizations, RMDs, and asset transfers.