Sebastian Hetman Email & Phone Number

Berlin, Germany

Berlin, Germany

- Member of the End User Services Leadership Team- Hired, mentored, and led a 6-person product team, managing its budget and backlog- Introduced Azure DevOps and Business Intelligence tools to the organization- Developed an integrated reporting platform combining numerous data sources (Active Directory, Rest, Graph API, Azure, ServiceNow, InTune, SCCM) for better endpoint governance (20,000 end-user devices)- Brought $600.000 annual savings in Microsoft licensing costs through automated license harvesting and trend analytics- Shifted the work culture to be people-centric and value-driven

Berlin, Germany

- Consulted leaders on building high-functioning teams, mature product management, and driving change by making it easier and more compelling than inertia- Taught managers how to shift their focus from output to impact; and see the work of their team end-to-end- Ran workshops for organizations to help them see the real vs. perceived needs of their clients, to understand where real value could be found

Poznan, Greater Poland District, Poland

- Established a no-nonsense risk management culture in a highly regulated environment- Led the End User Services organization through rigorous external audits- Used risk prediction models for smarter decision-making- Set the company-wide standard for secure information handling and disposal- Assisted a major GSK drug launch by organizing hyper-care IT support for field workers; an initiative that later became the standard for product launches

Poznań Area, Poland

- Built an 8-person team that handled outages for a portfolio of mission-critical applications (MS Exchange, Systems, SAP, etc.) and infrastructure- Developed a Major Incident Flightdeck to help with troubleshooting and communication- Managed the global monitoring solution (Topaz) - Reduced the average restore time for outages to 41 minutes (down from 130+)- Achieved a 60% reduction in downtime over a 3-year period- Expanded the process to cover validated clinical applications

Poznan, Greater Poland District, Poland

- Coordinated testing of a global SAP solution in a highly regulated environment- Oversaw a 20-person team of testers and engineers- Helped save 2-man-years of project time by pioneering automated testing- Drove the transition from paper-based testing and documentation to fully digital, while meeting rigorous compliance requirements- Led disaster recovery certification of SAP systems used in drug manufacturing

- Helpdesk and Deskside large data volumes analysis – part of the support model redesign;- Cooperation in defining the new organizational structure;- Preparing and giving presentations to business stakeholders.

Master Of Science, Management, Business

Bachelor Of Science/Engineer, Computer Sciences, It