• Spearhead day-to-day customer success operations, promoting a culture of quality, client-centric service, and continuous improvement to align performance and customer experiences with best-in-class standards• Provide incisive leadership to a dynamic 6-person team. including performance oversight, professional development, and delegation of workflows• Position the team to deliver outstanding onboarding and product adoption experiences by providing training,tailored process guides, and performance tracking – leveraging insights to provide targeted feedback • Elevate both individual and teamwide performance through ongoing coaching and mentorship to ensure 230+ clients are supported to realize their objectives for Employee Engagement and Performance Reviews• Lead junior colleagues in developing high-impact presentations before personally delivering them to C-level stakeholders to positively influence decision-making and drive retention, upselling, and cross-selling • Engineered implementation and success processes and built KPIs around business priorities, beforebenchmarking performance against them • Lead cross-functional collaborations with the Product Team to communicate client issues/insights and steer implementation to improve the product (also advise on product roadmap priorities)• Break new ground with the collaborative design and execution of marketing initiatives that deliver improved engagement • Consistently maintain a client satisfaction score of 80%+ (exceeding established targets)• Maintain currency of knowledge across all product and service offerings to provide subject matter expertise to clients and internal stakeholders

- In charge of customer onboarding and product adoption.- Build long lasting relationships with clients built on value.- Accountable for Renewals, Upsells and Cross sells.- Collect data from clients and inform the Product Team of client feedback

- Business Development and Commercial Hunting- Management and Accountability for the Delivery of a Recruitment Factory for IT related positions.- Project Management (Scalability, costs and projected revenue)- Proyecting Revenue Forecasts- Participation in the strategy for Marketing Campaigns- Monthly, Quarterly and Annual Revenue Reporting.

- Leading recruitment processes for the IT & Telecom Division, having accountability for both Sales, Delivery and Consulting in Specialized Recruitment.- Business Development and Commercial Hunting- Proyecting Revenue Forecasts- Participation in the strategy for Marketing Campaigns- Monthly, Quarterly and Annual Revenue Reporting.

- Identificación de nuevos clientes y mantenimiento de la cartera existente.- Desarrollo y consolidación de las relaciones comerciales.- Planificación de forecasts.- Elaboración de planes de Marketing para el desarrollo de la marca.- CRM.- Generación de reportes de ventas mensuales, trimestrales y anuales.