Sebastián Mera Email & Phone Number

Experienced operation team leader in an international logistics company with a track record in improving KPIs and optimizing processes:> Reduce last mile delivery costs by 20%, analyze and compare provider distribution costs in every zip code and select most economical option for each package.> Develop three distribution providers and increase weekly deliveries from 4,000 to 200,000, enhancing KPIs.> Manage and boost a team of four people, delegating and teaching tasks, guiding with clarity, providing feedbacks, motivating and showing myself as a communicative, reliable and compassionate leader.> Enhance percentage of deliveries from 95% to 98% and deliveries in first attempt from 83% to 91% by using historical addresses, dissecting and managing client’s data and analyzing how it is sent back to providers (30% deficient).> Improve lead times from 10 to 6 days making a better classification between providers, considering performance of each one in every city. Decrease lead time of priority packages from 6 to 3 days by making different labels.> Design a system to communicate to customers when packages could not be delivered due to address problems. Receive ~50 weekly messages requesting to modify addresses.> Work cross-functionally with Customer team in forecast dashboard development, with the objective of anticipating and communicating to providers when volume increases or decreases by >50%.> Create weekly performance reports for managers to show KPIs and identify improvement opportunities. Written and verbal communication with managers and directors.> Define new services processes. Participate in definition of 4 new services requested by clients.> Solve daily operational issues and take decisive decisions. Fix documentation, seek system errors and Customs clearance.> Execute new processes to diminish operational workload. Drop weekly extra hours from 2 to 0 per person.> Develop metrics in Business Intelligence (BI) to measure last mile provider efficiency daily and weekly using math and statistics.> Collaborate in migration of 4 dashboards to QlikView® together with BI team creating dashboards for last mile team.> Cooperate with providers and develop strategies to get better SLA, such as classifying bags in warehouses of origin instead of in destination.Specialties: Data analytics, Looking for improvements, Developing processes, Cost reduction, International Logistics, Communication, Teamwork, Fixing operation issues.Contact me at merasebastian95@gmail.com.