Leading national operations for a major contract.

• Executive Protection for CEO’s and other high-profile individuals at business summits, parties and corporate offices.• Residential Security for ultra-high net worth individuals and their families.• Traveling plain clothes Loss Prevention Agent (LP) supporting 15 stores across the Bay Area.• Premium Armed guard services to retail clients.• Professional armed security serving as first responders in high-risk neighborhoods.• Security services for places of worship.• Risk Assessments facilities, products, manufacturing processes and other critical locations and events.

Laid off with contract change - July 2024Area Manager, Northern California for KP Armed Protection Officers.Leading 180+ site supervisors and officers in providing premium services at one of the most prestigious heath care providers in the world.

Laid off April 2023• Responsible for all operations including personnel, financial targets, client relations, project launches and execution.• Led a team of project managers overseeing security systems installs on 150 projects simultaneously.• Achieved contract renewals and retained $5M in annual contracted revenue.• Reaffirmed global partnerships, ensuring standardized service for clients across their portfolios.• Spearheaded new internal billing protocols resulting in $1M overdue invoices paid within ninety days of start.• Positioned the division to support new partnerships ensuring a pipeline of continued business on two-year horizon.

Laid off September 2022• Successfully managed $20M global business relationship with a leading financial company.• Oversaw 23 locations. 230-person organization with 23 directly reporting managers in 5 countries.• Improved vendor relationship with client resulting in contract renewal.• Recovered $6M in outstanding invoices. ($2M within the first 90 days)• Provided project and program level management for short and long term objectives.• Owned KPI’s concerning compliance, overtime, turnover, invoicing, safety, local regulations, and laws.• Identified gaps in operations, policies, and professional standards portfolio wide.• Nurtured domestic and international B2B relationships creating trust and continued business.• Facilitated strong cross-functional partnerships within the company: OPS, Facilities, IT, HR and Finance.• Traveled as needed to meet with client contacts and internal business partners to drive customer success, ensure contract compliance and client retention.• Participated in the contract bidding process (RFP), benchmarking, pricing, negotiations and proposal writing.• Delivered SME physical security guidance resulting in safer workplaces.• Identified, mentored, and promoted standout employees within team creating continuous succession stream.

Flex converted me to in-house to instill operational excellence, utilize my knowledge of AUS guard services, ensure accountability, and maximize financial accuracy and service consistency. • Converted from Allied Universal to manage the physical, systems, and IP security of all West Coast Flex operations.• Led 90-person organization consisting of managers, supervisors, badging and SOC operators.• Owned Crisis Management Team (CMT) Created and implemented protocols to maintain business continuity during COVID-19.• Successfully implemented workplace violence prevention through education program.• Provided project and program level management for short and long term objectives. • Served as security lead for a $400M defense project and implemented multi-site protection program.• Designed and implemented security programs for confidential manufacturing environments. Protecting people, parts and information onsite and in transit.• Executive Sponsor for emerging security technologies including facial recognition, video analytics and robotics.• Planned and executed security for a US Presidential visit to Flex. Traveled to Texas to lead the preparation and successful execution of the operation.• Executed risk assessments for campuses, manufacturing environments, products, supply chains and events.• Performed and oversaw detailed investigations against loss, supply chain, non-compliance, employee conduct, and HR purposes. • Designed and led $2M security systems (Access Control, CCTV) Rebuilt Security Operations Center.• Oversaw the regional 24HR Security Operations Center (SOC) and all operations there-in.• Responsible for supply chain security assessment and execution including C-TPAT and TAPA logistics and storage standards. Subject to ISO audits.• Trusted advisor and security SME to the Executive Leadership Team.• Partnered with local and federal law enforcement as needed.• Managed $5M operations budget.

In 2019, I transitioned to restore the Flex account through the effective management of the physical security department by inspiring and motivating the team and executing tactical strategy. I was also appointed as Acting BPS Manager within 3 months based on the business impact I had already delivered.• Rebuilt account effective guard services management. Immediately collected $2M in outstanding invoices.• Negotiated $3 per hour raise for guards resulting in a $250k annual increase in revenue.• Assessed staffing requirements and reduced non-billable overtime losses from $10k to $1k per month.• Retrained and overhauled personnel through the hiring and re-training of the management team and guards. • Spearheaded development of new programs, projects, policy, processes, training, and procedures.• Responsible for executing supply chain and logistics security protocols including C-TPAT and TAPA Subject to internal and ISO audits.• Served as Physical Security Manager for headquarters and manufacturing locations.• Restored the reputation of the Brand Protection and Security team.

I was first recruited to Allied Universal (AUS) to refine and elevate guard services and the associated Global Security Operations Center (GSOC) while improving overall relationships with vendors and stakeholders.• Tasked with increasing professionalism across guard services and the Global Security Operations Center (GSOC) while improving overall relationships with vendors and the holistic satisfaction of business stakeholders.• Led daily security operations at corporate headquarters and 7 additional locations.• Achieved immediate gross profit netting $100k annually. Drastically reduced non-billable overtime losses.• Isolated client specific KPI’s and presented quarterly business reviews (QBR’s)• Restored confidence in client relationship. Achieved ensured contract renewal.

• Managed stationary guards, recruitment department, and scheduling of all personnel. • Owned the client relationships with 65 Bay Area accounts totaling $8M of annual revenue.• Spearheaded development of new programs, projects, policies, processes, training, and SOPs.• Identified and resolved multiple internal problems including non-competitive and unsustainable bill rates, low guard morale and performance. • Implemented successful drug and background check program resulting in improved employee and contract retention. • Reenergized internal culture and implemented employee appreciation program.• Preserved existing business and cultivated new opportunities through a policy of integrity, consistency and compliance.

- Led up to 10 store associates and leads.- Managed store and district level projects and programs.- Subject to internal and federal audit standards for logistics - warehousing and shipping.- Sought, developed and maintained print accounts.- Underwent continuous leadership training and development.- Audited store financials, inventory and package handling.- Worked with the internal Security Department to investigate credit card fraud and theft in the store.- Interviewed and trained new employees.- Conducted performance reviews, wrote and issued write-ups and final warnings.