Sebastian S. Email & Phone Number

Chile

Santiago, Chile

In my role as Commercial Manager, I led the strategic direction for a prominent non-traditional education enterprise. I managed operations across 40 branches and a corporate team of over 20 professionals, driving significant growth and innovation in our approach to education.Key Achievements:✳️ Boosted sales by over 30% within two years with no additional costs.✳️ Tripled revenue for school business in three years.✳️ Successfully transitioned to remote operations in under 30 days during the pandemic.

Santiago Metropolitan, Chile

As a Commercial Manager, I supervised 38 sales teams for consumers and institutions, developing marketing strategies focused on digital channels and evaluating their effectiveness. I led a corporate team of over 20 professionals, organized into seven sub-managers, and managed a contact center team focused on service quality and technology utilization.Key Responsibilities:✳️ Sales Management: Supervised 38 teams targeting consumers and institutions.✳️ Marketing Strategies: Implemented digital strategies and conducted effectiveness analyses.✳️ Team Leadership: Led a team of over 20 professionals in 7 sub-managers.✳️ Contact Center Management: Focused on service quality and technological efficiency.✳️ Performance Monitoring: Established KPIs to assess the success of initiatives.

Santiago De Chile

As the Commercial Director at Multinet, I was responsible for developing and executing the commercial strategy for a leading digital marketing agency. My focus was on enhancing client engagement and expanding market reach.Key Achievements:❇️ Sales Growth: Increased sales volume by over four times through targeted outreach and effective sales methodologies.❇️ Brand Elevation: Enhanced brand presence and client satisfaction with innovative digital campaigns that boosted awareness and loyalty.❇️ CRM Implementation: Introduced advanced CRM systems to streamline processes and improve client relationships, facilitating better communication and tracking.❇️ Market Expansion: Identified new business opportunities through market analysis, leading to successful partnerships and an expanded client base.❇️ Team Development: Promoted a culture of continuous improvement, implementing training programs that empowered team members and drove overall success.

Santiago

As Commercial Director, I developed and executed the commercial strategy for a leading digital marketing agency, focusing on client engagement and market expansion.Key Achievements:✳️ Sales Growth: Increased sales volume by over four times through targeted outreach and effective sales methodologies.✳️ Brand Elevation: Enhanced brand presence and client satisfaction with innovative digital campaigns, boosting awareness and loyalty.✳️ CRM Implementation: Introduced advanced CRM systems to streamline processes and improve client relationships, facilitating better communication.✳️ Market Expansion: Identified new business opportunities through market analysis, leading to successful partnerships and an expanded client base.✳️ Team Development: Promoted continuous improvement and innovation by implementing training programs that empowered team members and drove success.

Santiago De Chile

I was responsible for managing the entire direct sales channel for Páginas Amarillas and the digital media division of El Mercurio, focusing on the following key areas:Key Areas:✳️ Sales Strategy Development: Created tailored sales strategies to meet client needs and align with business objectives.✳️ Team Leadership: Led and trained a dedicated sales team to enhance performance and collaboration.✳️ Performance Monitoring: Analyzed sales data to identify trends and opportunities for improvement.✳️ Client Relationship Management: Built and maintained strong relationships with key clients to drive satisfaction and loyalty.✳️ Collaboration with Marketing: Worked with the marketing team to develop promotional campaigns that supported sales initiatives.

Santiago

In my role as Commercial Development Manager at VTR, I was responsible for leading corporate commercial projects that encompassed Marketing, Channels, Loyalty, and Sales. My focus was on enhancing overall business performance and driving customer engagement across multiple platforms.Key Achievements:✅ Project Leadership: Oversaw the implementation of key commercial initiatives, ensuring alignment across all departments to maximize impact and effectiveness.✅ Sales Model Implementation: Developed and rolled out a new sales model across all VTR platforms, streamlining processes and enhancing the customer experience.✅ Online Sales Growth: Achieved a remarkable increase in online sales by over 10 times in less than three months, driven by strategic marketing campaigns and improved digital engagement.✅ Customer Retention Strategies: Designed and implemented customer retention policies, including the introduction of the "retention expert executive" role, which focused on improving customer loyalty and reducing churn rates.

Antofagasta, Chile

Como Gerente Comercial en VTR en Antofagasta, fui responsable de liderar las operaciones comerciales de la empresa en la región, reportando directamente al Gerente General de la Zona Norte. Mi enfoque principal fue impulsar el crecimiento de las ventas, optimizar el servicio al cliente y mejorar la eficiencia operativa. Trabajé con un equipo de profesionales para implementar nuevas estrategias de ventas y marketing en toda la operación de VTR.Responsabilidades Clave:✅ Liderazgo: Gestioné un equipo de 5 gerentes y más de 100 ejecutivos y técnicos, tanto internos como externos. Fomenté un ambiente colaborativo que empoderaba a los miembros del equipo para destacar en sus roles.✅ Supervisión Operativa: Supervisé las operaciones de las sucursales de servicio al cliente, equipos de ventas directas y servicios técnicos, asegurando que todas las áreas estuvieran alineadas con los objetivos de la empresa y brindaran un servicio excepcional a los clientes.✅ Penetración de Mercado: Implementé estrategias específicas que llevaron a Antofagasta a lograr la mayor penetración de mercado y uso de la red para VTR. Esto incluyó realizar análisis de mercado para identificar oportunidades y adaptar nuestro enfoque a las necesidades locales de los clientes.✅ Monitoreo de Desempeño: Desarrollé indicadores clave de rendimiento (KPIs) para evaluar el desempeño del equipo y las operaciones, lo que permitió la toma de decisiones basadas en datos y una mejora continua.

Santiago, Chile

Development and implementation of product and packaging strategies.

Santiago, Chile

Participation in the evaluation, design, and development of marketing campaigns.

Master Of Business Administration (Mba), Magister En Gestión Y Dirección De Empresas, 6,1

Activities and Societies: Equipo de FutbolGraduado con Distinción Máxima. Seminario de Titulo implementado en un 100%.

Ingeniero Comercial, Finanzas, Marketing Y Administración, 5,4

Gane 2 años seguidos la beca Pedro Aguirre Cerda al haber logrado excelencia académica en mi generación.