• On-site and Remote Troubleshooting of hardware and software issues. • Addressing and following support tickets (Zoho Desk - Jira Management). • Basic Office 365 Administration. Intune, Teams, Exchange, OneDrive and Azure AD• New device's initial setup. On-Boarding and Off-Boarding procedures. • Cloud Computing Admin: Azure & AWS• Basic Power Shell, Bash and Python scripts.• Writing technical documentation in the incident database (Jira Confluence)• Installing and configuring hardware and software components. Repairing or replacing damaged hardware• Performing regular maintenance checks and updates.

• Providing technical support to the entire sales force• Supporting workstations, laptops, and mobile devices. New employee training. • Data analysis and targeting using Veeva CRM. • Interpreting data and analyzing results using statistical techniques.• Performing reports and dashboards with specific KPIs required for different departments• Documenting and publishing technical information for manuals and procedures• After two years promoted to Sales and Data Representative

• Windows Server 200 Administration – User management in AD• Software and Hardware troubleshooting on-site• Set up new workstations and printers• Basic automation scripts on Power Shell and Python (Ansible and Fabric)

• Provide support to the personal banking department when needed• Build positive working relationships with existing customers for repeat businesses• Make follow-up calls with customers and close all pending items• Targeting & Data reports

• Reading press releases.• Researching articles.• Interviewing sources.• Attending events