Sebastian S. Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas Area

Austin, Texas, United States

Austin, Texas Area

Contractor supporting a Windows XP to Windows 7 refresh project at PPD.Primary Accountabilities:Determine computer software or hardware needed to set up or alter systemSet up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareVerify stability, interoperability, portability, security, or scalability of system architectureInstall and perform minor repairs to hardware, software, or peripheral equipment… Show more Contractor supporting a Windows XP to Windows 7 refresh project at PPD.Primary Accountabilities:Determine computer software or hardware needed to set up or alter systemSet up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareVerify stability, interoperability, portability, security, or scalability of system architectureInstall and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specificationsConduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Show less

Austin, Texas Area

Desktop Support Technician supporting Windows 7 Rollout at Dimensional Fund Advisors in Austin, TX.Deployments of new PCs to clients.Reclaimation of old PCsProfile transfersSCCM Asset ManagementActive Directory Asset ManagementMcAfee EPO Asset ManagementTrack-IT Inventory Management

Colorado Springs, Colorado, United States

Support Progressive Employees with IT related problems and issues.Handle routine and newly documented calls directly from end users, and uses discussions with end users to identify and research IT related questions and problems.Resolve routine hardware and software problems, and coordinate referrals to the appropriate technical resources (i.e., more experienced Help Desk Specialists, or other IT groups) for more complex problems.Prepare and maintain the appropriate follow-up… Show more Support Progressive Employees with IT related problems and issues.Handle routine and newly documented calls directly from end users, and uses discussions with end users to identify and research IT related questions and problems.Resolve routine hardware and software problems, and coordinate referrals to the appropriate technical resources (i.e., more experienced Help Desk Specialists, or other IT groups) for more complex problems.Prepare and maintain the appropriate follow-up documentation, which includes logging tickets and updating the knowledge base.Follow processes and established standards to resolve routine and newly documented issues.Document all tickets in Remedy.Participate in Customer Service and Knowledge Management Resource focus groups.Assist local desktop support group with upgrading several hundred PCs in preparation for Windows XP rollout as well as PC moves. Show less

Built and repaired computer equipment including PC desktops/laptops as well as Apple desktops/laptops in and out of warranty.Assembled customized computer systems based upon customer specifications.Assisted with quality control activities by checking the work of other technicians.Conduct a variety of diagnostic tests to determine repairs needed.Made necessary repairs in a timely basis.Communicated with customers as necessary to determine problem areas and repairs… Show more Built and repaired computer equipment including PC desktops/laptops as well as Apple desktops/laptops in and out of warranty.Assembled customized computer systems based upon customer specifications.Assisted with quality control activities by checking the work of other technicians.Conduct a variety of diagnostic tests to determine repairs needed.Made necessary repairs in a timely basis.Communicated with customers as necessary to determine problem areas and repairs needed.Ensured the highest quality of work produced.Assisted store personnel with technical support issues.Performed on-site repair and installation at customer locations.Tracked and inventoried vendor supplied service parts for equipment under repair.Entered tickets in using Siebel.Followed company established policies regarding the safekeeping and security of equipment under repair, departmental equipment and parts.Prepared a variety of paperwork to document work in progress, completed work, and other necessary tracking paperwork.Submitted required paperwork on a timely basis to department management.Earned Apple Desktop and Apple Laptop Certifications Show less

Worked with 20-40 Gateway customers per day over the phone to troubleshoot, diagnose and repair their home desktop PCs. Used Vantive to track calls.Acted as a floating senior technician on a rotation to assist other technicians on difficult calls.Participated on a separate helpdesk for onsite technicians to call in for assistance.

Diagnosed, repaired, and rebuilt PCs that were returned to store.Worked on machines that ran Windows 95/98. Performed upgrades on customer's computers including installing peripheral cards, RAM, hard drives, and optical drives.Earned A+ Certification

Education record

High School Diploma