Plays a central and critical role in unifying and enabling our Oshkosh Corporation technology services. Responsible for providing an enlightened service and support experience to all Oshkosh team members. Define and execute our IT operational strategy in support of the rapidly growing and transformative enterprise, including leadership of IT Operations, end-user services, digital workplace, and various infrastructure services. Spearheading digital innovation, leading the company's digital operations, overseeing IT systems, and safeguarding technology-based intellectual property. Collaborating closely with executive leadership and cross-functional teams, identifying strategic opportunities to harness technology, shaping our organization's technological roadmap.

This role is responsible for the delivery of IT infrastructure platforms and services supporting the Fire & Emergency division of Oshkosh Corporation with emphasis on quality service delivery and customer satisfaction. In addition to delivering all Infrastructure services, this role is also responsible for IT Governance including overseeing the facilitation of opex/capex budget and spending, department demand/capacity management, metrics and operational delivery success, strategy deployment management, and achievement of security/compliance targets. Using ITIL as the foundation for proper IT service delivery and management, the role strives to improve the IT/Business partnership through quality and continuous improvement.

the Client Services Manager role is responsible for end-to-end client delivery of solutions that enhance the internal user experience. This position is responsible for Service Desk operations, desktop/client side support and engineering, Microsoft platform services (front office/back office), production control, database administration (SQL, Oracle), mobile device management, and collaboration services. Together this team delivers quality front-to-back solutions for our customers.

Infrastructure Operations and Support Manager for Windows, Unix, Database, Network, and Telecom admin teams. Responsible for day-to-day operations, tier 2 service support, system monitoring, and general infrastructure maintenance and best practice. Our team keeps things running.

Team leader for 5-6 Systems Administrators. Architect, design, and execute new technologies with success. Trained and led the Windows team to think longer term strategy, focusing on business needs rather than IT needs. Implemented leading-edge infrastructure and software. Successful team unification through a collaborative and transformative leadership approach.• Redesign of entire messaging infrastructure for improved stability and communications.• Exchange 2003 to 2007 migration.• Unix system integration with Active Directory Directory Services.• Unified Communications through implementation of Lync 2010 and Exchange Unified Messaging.• Email archive solution implementation.• Business unit acquisition with Active Directory/Exchange.• Customer Care Contact Center integration with messaging infrastructure.• Cluster implementation for High Availability.• SQL consolidation of dispersed environment into single highly-available environment.• Software deployment and patch management implementation using SCCM 2007.• Upgrade/migration of internal PKI Certificate Authority.• ISA 2006 upgrade/migration to Forefront Threat Management Gateway 2010 array.• Ldap/s integration with various systems.• Improvement to customer experience via email transactions from our Customer Care center.

Support and maintenance of large-scale production systems, Integrates and consolidates servers/services between different business units and technologies, including the design/development of the necessary integration tools. Designs, integrates, maintains network services such as DNS, DHCP, SNMP, Kerberos, electronic mail, LDAP directories. Designs and develops high-performance groups of servers for resource-intensive network applications. Designs archive and backup systems. Plans and implements system security policy, including host and client access, file permissions, and user accounts. Develops best practices, operational procedures and design documentation.

Lead Engineer for Banta’s Active Directory design and implementation. Lead Engineer and Messaging architect for Banta Corporation, including MS Exchange servers, gateways, message routing, filtering, mail hygiene, and relays. Windows server and application management. VMWARE 2.5 and 3.0 installation and management. SAN administrator. Server/application disaster recovery and high-availability design and administration. DNS, Wins, DHCP, Ldap, and Group Policy administrator. Blackberry Enterprise Server and ActiveSync administrator.

NDS/Active Directory administrator for Banta’s largest division. Email administrator for 1200+ clients. Desktop/Server support technician. Citrix Administrator. Backup/restore operator

 WAN and datacenter security officer. Mainframe Operator. Desktop support. Fleet Systems Trainer.