Sébastien Buffier work email
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With 14 years of experience in driving customer-centric strategies, I have a proven track record of optimizing customer value which directly results in reducing churn and increasing recurring revenue. My diverse experience across Madagascar, Mauritius, France, Switzerland, Germany, and the US provides a unique global perspective in delivering exceptional customer success.
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Chief Customer OfficerSimplifiaLyon, Fr
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Chief Customer OfficerLittlebig Connection May 2021 - PresentLyon, Auvergne-Rhône-Alpes, FranceCreate and scale a Customer Success organization from 7 to more than 85 team members in 3 years in Europe, South America, India and Mauritius across pre-sales consulting, professional services, customer success and support. -
Vice President Of Customer SuccessInpart Jul 2018 - Apr 2021Lyon, Auvergne-Rhône-Alpes, FranceLead the Global Customer Success organization including a global team of more than 25 team members in Europe, US and Japan across pre-sales consulting, professional services, customer success and support. -
Head Of Customer Success EuInova Software Aug 2014 - Jun 2018Lyon Area, FranceGuided a high-performing EMEA team of project managers, customer success, and support managers (6 team members). Championed KPI-driven initiatives, significantly reducing Gross Churn from 12.5% to 2.6% and elevating Upsell from 7% to 16%. Closing $3.2M ARR of new named accounts in 4 years, comprising 65% of Inpart ARR in 2018.
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Presales ConsultantInova Software Aug 2012 - Jul 2014Lyon Area, FranceResponsible for pre-sales consultancy & project management from requirement capture and design, proof of concept to implementation handover.In 2 years, in collaboration with the sales, I closed $1.2M ARR (50% of Inova ARR in 2014) and opened a new market segment.
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Project ManagerInova Software Aug 2010 - Jul 2012Greater New York City AreaManage the full lifecycle of SaaS implementation projects for innovation management (ideation) & business development (CRM) solutions.After 6 months in Lyon, I moved to New York for knowledge transfer to support sales and project management to deploy our technology in the US market.In 1,5 years I closed $900.000 of revenue representing $170.000 ARR.
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Research AnalystImaginatik Mar 2010 - Jul 2010Greater Boston AreaCreation of a three-year business plan to establish vertical business for the life sciences industry.
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Innovation ConsultantMerck Kgaa, Darmstadt, Germany Mar 2009 - Feb 2010Darmstadt Area, GermanySupporting the deployment plan of a project management solution (software and process). -
R&D Engineer In Allosteric ModulationAddex Therapeutics 2007 - 2008Geneva Area, SwitzerlandFundamental research on the activation pathway of an allosteric modulator. Hight Throughput Screening of positive allosteric modulators, within the context of type 2 diabetes treatment.
Sébastien Buffier Skills
Sébastien Buffier Education Details
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Technology And Innovation Management -
Biochemistry Engineering And Biotechnology
Frequently Asked Questions about Sébastien Buffier
What company does Sébastien Buffier work for?
Sébastien Buffier works for Simplifia
What is Sébastien Buffier's role at the current company?
Sébastien Buffier's current role is Chief Customer Officer.
What is Sébastien Buffier's email address?
Sébastien Buffier's email address is bu****@****ahoo.fr
What is Sébastien Buffier's direct phone number?
Sébastien Buffier's direct phone number is +336955*****
What schools did Sébastien Buffier attend?
Sébastien Buffier attended Emlyon Business School, Université Claude Bernard Lyon 1.
What are some of Sébastien Buffier's interests?
Sébastien Buffier has interest in Drama Club, Guitar, Football, Hiking In Canada, Rafting In Usa (Colorado), Travelling, Composing Electronic Music (Cubase 4), Europe, Diving In Indian Ocean Islands, Leisure.
What skills is Sébastien Buffier known for?
Sébastien Buffier has skills like Project Management, Pharmaceutical Industry, Business Development, Customer Satisfaction, Innovation Management, Change Management, Consulting, Enterprise Software, Customer Service, Training Skills, Customer Relationship Management, Pre Sales.
Who are Sébastien Buffier's colleagues?
Sébastien Buffier's colleagues are Amanda P Poulle, Jorge Segarra, Ludovic Lecluse, Ghaylen Cherni, Solène Baud, Nithin Shetty, Ayesha Doomun.
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