• Ensure overall management of operational risks (errors, fraud, among others).• Ensure that all operations and activities are conducted in accordance with established regulations and policies.• Responsible for internal audit of the company

• Team management: Participating in recruitment, onboarding, training, supervision, and evaluation processes for team members.• Identifying areas for improvement to contribute to the growth and development of the activity.• Support teams in controlling processes.

• Customer portfolio management: platform registration, KYC compliance, digital contract monitoring and handling customer service requests: emails, messaging, phone calls.

• Answer incoming calls and make outbound calls.• Provide phone support to inquiries, doubts, or issues related to accounts, transactions, contracts, online services, etc.• Promote the use of the bank's digital channels, such as online accounts or mobile applications, and provide assistance in their usage. • Management of leasing contracts (duration, financing, payments...).

• Answer incoming calls and make outbound calls, as well as manage emails and chats.• Actively promote the bank's products and services.• Manage and resolve customer queries, complaints, or claims.• Provide guidance and technical assistance to customers in using digital channels such as mobile applications and online platforms to facilitate and optimize their banking transactions.• Contribute to achieving customer satisfaction and retention goals, meeting the quality and service standards established by the banking institution.

• Cashier, reception, food, and non-food sectors.• Leading and organizing the work of a team of 6 to 12 collaborators.

• Leading and organizing the work of a team of 8 collaborators.• Inventory management for all sections of the supermarket.• Participation in the expansion project of the supermarket (product listing, street marketing operations. recruitment).

• Assisting the manager in overseeing two restaurants.• Leading and organizing the work of a team of 5 to 8 collaborators.• Participation in the setup and monitoring of a project for opening a new restaurant.

• Product preparation• Cashiering• Employee training

Management of the activity of home care assistants :• Schedule optimization• Attendance monitoring and tracking• Accounting data entry• Organization of meetings