Sébastien Forest Email & Phone Number

Dubai

- Successfully managed additional responsibilities on top of the Supply Chain Market Distribution Manager role.- Effectively navigated organizational change, demonstrating adept leadership skills.- Led a team of 6 direct reports, showcasing strong remote management capabilities.Distinction: EMEA Quarterly AwardRecognized in 2021 for the successful.

Dubai

- Achieved $750k cost savings by optimizing logistics processes and ensuring Foreign Trade Compliance.- Led 3 direct reports in improving processes and systems, gathering business requirements, anddocumenting SOPs.- Collaborated with experts to develop and measure Key Performance Indicators (KPIs).- Provided issue support, led user training, and supported.

Dubai, United Arab Emirates

- Realized $278k transportation cost savings by optimizing shipment methods.- Managed end-to-end order processing, maintained SOPs, and coordinated with internal and externalstakeholders.- Ensured efficient deliveries, monitored 3PL performance, and resolved delivery-related issues.- Successfully linked order forms with assortment tracker, significantly.

Région De Marseille, France

• Development of hazardous cargo booking activity as a new department by creating new work methods, assisting customer with IMO rules in order to improve booking activity (+40% in 6 months).
• Ensuring high level customer satisfaction by answering each call or email with courtesy and professionalism
• Researching, following-up, and resolving customer problems in a timely fashion. Fully utilizing the Footprints tool.
• Communicating, following-up with customers, overseas agents and CMA CGM internal departments to resolve problems.
• Conducting “root cause” analysis to find out what caused customer’s problem and providing management with resolution.
• Reducing service failures and costs by providing accurate information.

Région De Marseille, France

• As the intermediary between clients and internal teams (operations, documentation, commercial), I had to ensure the quality of the service delivered to clients.
• Optimising booking operations and following them up, through the acceptance and verification of commercial terms previously determined and the prompt confirmation of achievements.
• Dealing with the space available on board of vessels for worldwide lines.
• Monitoring the progress of operations and advising clients on operational and documentation aspects and, if need be, take the necessary measures.

Région De Marseille, France

• Within the VIP accounts department
• Ensuring to book vessel or flight arrangement that meet customer's requested ETA.
• Receiving, reviewing, and processing export documentation such as B/L and AWB for each shipment accurately, thoroughly, efficiently and performing all functions within a strict time frame.
• Working directly with customs, other government agencies, carriers, customers, vendors and all related parties concerning the import or export process.
• Reviewing all entries, client invoice packages and file record keeping prior to submitting to supervisor for payment and final review.
• Maintaining account information according to client requirements, change in contact, special instructions and any other additional or revised specific requirements.

Région De Marseille, France

• In charge of customs clearance and quotations requests for import and export shipments.
• Preparing required documents and procedures according to customer standards and ensuring compliance to service requirements.
• Managing and assisting to resolve all customer queries and ensuring resolution of all problems.
• Performing regular assessment of all harmonized tariff division and performing assessment on same.
• Maintaining knowledge on all industry rules and regulations and performing all custom duties.
• Monitoring all new regulatory issues and informing employees and branch on same.

Région De Marseille, France

• Planning and preparing vessel calls in Fos port
• Managing the whole vessel call-in procedure from pre-arrival to departure
• Coordinating with all the intermediates (Handling agents, freight forwarders, customs, bunkering agencies, ship chandlers, transport companies…) and resolving operational issues to guarantee a successful call-in
• Analyzing and producing all official documents (Dangerous goods, Out of gauge, Refrigerated containers) and managing the final control with the captain in order to deliver the Clearance for sailing.