Sébastien Forest Email & Phone Number

Dubai, Ae

Dubai

- Successfully managed additional responsibilities on top of the Supply Chain Market Distribution Manager role.- Effectively navigated organizational change, demonstrating adept leadership skills.- Led a team of 6 direct reports, showcasing strong remote management capabilities.Distinction: EMEA Quarterly AwardRecognized in 2021 for the successful reduction of the month-end peak in MEA markets, resulting in asubsequent reduction of claims related to DOT issues.

Dubai

- Achieved $750k cost savings by optimizing logistics processes and ensuring Foreign Trade Compliance.- Led 3 direct reports in improving processes and systems, gathering business requirements, anddocumenting SOPs.- Collaborated with experts to develop and measure Key Performance Indicators (KPIs).- Provided issue support, led user training, and supported new functionality deployment.

Dubai, United Arab Emirates

- Realized $278k transportation cost savings by optimizing shipment methods.- Managed end-to-end order processing, maintained SOPs, and coordinated with internal and externalstakeholders.- Ensured efficient deliveries, monitored 3PL performance, and resolved delivery-related issues.- Successfully linked order forms with assortment tracker, significantly reducing update time.

Région De Marseille, France

Development of hazardous cargo booking activity as a new department by creating new work methods, assisting customer with IMO rules in order to improve booking activity (+40% in 6 months). • Ensuring high level customer satisfaction by answering each call or email with courtesy and professionalism• Researching, following-up, and resolving customer problems in a timely fashion. Fully utilizing the Footprints tool.• Communicating, following-up with customers, overseas agents and CMA CGM internal departments to resolve problems.• Conducting “root cause” analysis to find out what caused customer’s problem and providing management with resolution.• Reducing service failures and costs by providing accurate information.• Providing information to customers related to sailing schedules, equipment availability, container status, routings, deliveries etc.• Informing customers of the applicable policies and rules that affect the shipment

Région De Marseille, France

As the intermediary between clients and internal teams (operations, documentation, commercial), I had to ensure the quality of the service delivered to clients. • Optimising booking operations and following them up, through the acceptance and verification of commercial terms previously determined and the prompt confirmation of achievements.• Dealing with the space available on board of vessels for worldwide lines. • Monitoring the progress of operations and advising clients on operational and documentation aspects and, if need be, take the necessary measures.

Région De Marseille, France

Within the VIP accounts department• Ensuring to book vessel or flight arrangement that meet customer's requested ETA. • Receiving, reviewing, and processing export documentation such as B/L and AWB for each shipment accurately, thoroughly, efficiently and performing all functions within a strict time frame.• Working directly with customs, other government agencies, carriers, customers, vendors and all related parties concerning the import or export process. • Reviewing all entries, client invoice packages and file record keeping prior to submitting to supervisor for payment and final review.• Maintaining account information according to client requirements, change in contact, special instructions and any other additional or revised specific requirements.

Région De Marseille, France

In charge of customs clearance and quotations requests for import and export shipments.• Preparing required documents and procedures according to customer standards and ensuring compliance to service requirements.• Managing and assisting to resolve all customer queries and ensuring resolution of all problems.• Performing regular assessment of all harmonized tariff division and performing assessment on same.• Maintaining knowledge on all industry rules and regulations and performing all custom duties. • Monitoring all new regulatory issues and informing employees and branch on same.

Région De Marseille, France

• Planning and preparing vessel calls in Fos port• Managing the whole vessel call-in procedure from pre-arrival to departure• Coordinating with all the intermediates (Handling agents, freight forwarders, customs, bunkering agencies, ship chandlers, transport companies…) and resolving operational issues to guarantee a successful call-in• Analyzing and producing all official documents (Dangerous goods, Out of gauge, Refrigerated containers) and managing the final control with the captain in order to deliver the Clearance for sailing.