Sebastien Jeanneau Email and Phone Number
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Senior Manager | Operational Excellence | Strategic Planning | Relationship ManagementAs a seasoned senior manager, I thrive on driving operational excellence and fostering growth. With a proven track record, I’ve consistently delivered results through effective operational and people management. Here’s what sets me apart: 1. Strategic Vision: I excel in strategic planning, aligning business goals with actionable roadmaps. My ability to see the big picture enables me to drive transformative change. 2. Operational Management: From IT (Dev and Infrastructure) to Contact Centre management, I’ve overseen diverse operational functions. My hands-on approach ensures seamless execution. 3. Project Leadership: Whether technical or operational, I’ve successfully led change initiatives. 4. Stakeholder Relations: Building strong client and stakeholder relationships focusing on understanding business needs and collaborate to achieve shared objectives. 5. Process Optimization: Passionate about process mapping, analysis, and continuous improvement to do drive efficiency gains and business performance. 6. Data-Driven Insights: My expertise in business intelligence and management information empowers data-driven decision-making. 7. Financial Acumen: Strong experience in budget management, cost control, and contract negotiations. 8. Digital Marketing: Digital marketing campaigns experience including leveraging data to drive performance and use of CRM tools and segmentation technics. 9. Global Workforce Planning: Across multi-site locations and countries 10. Bilingual Advantage: Fluent in French and English, I bridge cultural gaps and enhance collaboration.
Annexio Limited
View- Website:
- annexio.com
- Employees:
- 57
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Chief Operating OfficerAnnexio Limited May 2021 - PresentIsle Of ManPromoted to Chief Operating Officer for Annexio.In January 2022 took responsibility for the KYC and Responsible Gambling team whose responsibilities include customer identification/verification, AML operational control and customer gambling behaviour safeguarding .
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Director Of It And OperationsAnnexio Limited Aug 2018 - May 2021Isle Of ManIn August 2018 I was promoted to Director of IT and Operations from Head of IT and Operations. While remaining responsible for all Operational teams (Software Development, IT Infrastructure, Call Centre, Betting Operations and Payment Operations), this new role include Strategic responsibility from Operational perspective as well as direct reporting to Annexio Board. In July 2020 responsibility for the Product team was added to my role managing the development of new product and site content management on Lottogo.com. The role also include increase support to Marketing and Compliance team.
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Head Of It And OperationsAnnexio Limited Dec 2016 - Aug 2018Isle Of ManWhile remaining responsible of the IT functions, as Head of Operations took responsibility for managing the Call Centre, Betting Operations and Payment Operations.
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Head Of ItAnnexio Limited Sep 2013 - Nov 2016Isle Of ManAccountable for the planning, implementation and management of the enterprise-wide IT environment in support of business strategy of Annexio Limited (eGaming business offering innovative lottery-styled products). Manage a team of 14 Programmers/Support Technicians and 2 Operational specialist responsible for the delivery of key products and ensuring high availability and reliability of the technical platform.Work with senior managers to ensure that required changes in technical platforms, products, capacity and capability are well understood, defined and planned.Manage relationship with relevant suppliers and vendors, including establishment and follow-up of Service Level Agreements (SLA) where appropriate.
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Change Project ManagerBarclays Wealth Aug 2011 - Aug 2013Isle Of ManAccountable for the end to end delivery of key change projects within Barclays Wealth. I have successfully managed the outsourcing (to third party BPO) and off-shoring of over 120 positions from across 5 functions. I am also acting as a Super User supporting other off-shoring Change managers as part of a Global Location Strategy program.Other achievement includes designing and implementing key operational changes to facilitate migration of key processes (i.e. Process Mapping and Off-shore system access process design) and completed a detailed review to drive efficiency and location strategy across 7 functions (+600 Staff) as part of a key Strategic Transformation program. -
Head Of Business Intelligence188Bet Feb 2010 - Aug 2011Isle Of Man, United KingdomReporting directly to the CEO, I was accountable for the implementation and management of the Business Intelligence function responsible for the delivery of consistent, timely management information and analysis. . I also supported Marketing activities (i.e. email campaign automation), produced key strategic business analysis (i.e. Client segmentation, Margin analysis) and implemented Budget control/reporting processes.As a senior manager I was also acting as 188BET ambassador with rugby related partners (WASPS and Newcastle Falcon). -
Service Delivery ManagerBarclays Wealth Oct 2005 - Jan 2010I successfully implemented and managed the Strategic and operational planning and Workforce Management team (4 Staff) for Barclays Wealth Operation (multi-sites and multi-areas) As well as being responsible for the Operation Planning/forecasting and Workforce Management for all Operational areas (650 staff), I was also accountable for:• Compiling and analysing operational areas performance (inc Complaint Route Cause Analysis)• Supporting process improvement initiative across different areas/activities (Applying LEAN and SIX SIGMA methodologies)• Re designing and managing European Saving Directive reporting and control process (from 2008) In 2008 my performance was rewarded with a promotion to Assistant Vice President
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Contact Centre Planning ManagerBarclays Wealth Nov 2003 - Oct 2005Successfully implemented and managed the Resource Management team (5 Staff) for the Isle of Man and Jersey Contact Centre. Ensuring that the right people are at the right place at the right time to maximise client satisfaction and cost.
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Client Services ManagerHansard International Mar 2003 - Oct 2003In charge of the Client Service Department for Hansard International (life Insurance)
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Edms Project Co-OrdinatorZurich Financial Services Sep 2002 - Mar 20036 Month Contract for the Business Services department to support the day to day management of EDMS (Electronic Data Management Solution) within the Isle of Man offices. -
Crm/Contact Centre ConsultantFrontcall-4C Oct 2001 - Sep 2002Consultancy/Business project management role for the creation, optimisation and re-organisation of the Call Centre and optimisation of CRM strategy -
E-Commerce Project ManagerClientlogic Jan 1999 - Nov 2001In Charge of the development and implementation of the ClientLogic CRM (Client Relationship Management) and e-commerce solutions in Europe -
Account Operation ManagerClientlogic Jan 1998 - Jan 1999In charge of a customer service team (up to 25 multilingual agents and 2 Team leaders) and the relationship between ClientLogic and a major ClientLogic client (3Com).
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Product SpecialistClientlogic Jan 1997 - Jan 1998Responsible for the daily activity of a dedicated telesales team (15 agents) working for a major client (3Com).
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Tele-SalesClientlogic Oct 1996 - Jan 1997Responsible for the French and English customer service including the sales of software via the phone for major computer companies (Corel, Microsoft, Iomega, Claris
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Sales Representative (Apprenticeship)Alunic Sep 1994 - Sep 1996Sales of PVC and Aluminium Windows and Conservatories
Sebastien Jeanneau Skills
Sebastien Jeanneau Education Details
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Iom College Isle Of ManFinancial Planning And Services -
IsfacForce De Vente
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Lycée CordouanSerie B (Economy)
Frequently Asked Questions about Sebastien Jeanneau
What company does Sebastien Jeanneau work for?
Sebastien Jeanneau works for Annexio Limited
What is Sebastien Jeanneau's role at the current company?
Sebastien Jeanneau's current role is Chief Operating Officer at Annexio Limited.
What is Sebastien Jeanneau's email address?
Sebastien Jeanneau's email address is se****@****l.co.uk
What is Sebastien Jeanneau's direct phone number?
Sebastien Jeanneau's direct phone number is +4416246*****
What schools did Sebastien Jeanneau attend?
Sebastien Jeanneau attended Iom College Isle Of Man, Isfac, Lycée Cordouan.
What are some of Sebastien Jeanneau's interests?
Sebastien Jeanneau has interest in New Technology, European History, Children, Economic Empowerment, Rugby, Politics, Animal Welfare, Health.
What skills is Sebastien Jeanneau known for?
Sebastien Jeanneau has skills like Change Management, Crm, Outsourcing, Stakeholder Management, Business Analysis, Project Management, Management, Business Intelligence, Process Improvement, Customer Service, Leadership, Business Process Mapping.
Who are Sebastien Jeanneau's colleagues?
Sebastien Jeanneau's colleagues are Ryan Hampson, Rory Grignard, Thomas Keay, James Simmons, Esther Bailey, Paul Telford, Amy Jackson.
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Sébastien JEANNEAU
Psychologue Du Travail. Santé Et Bien-Être Au Travail/ Rps/Conseil Orientation Et Évolution ProfessionnelleNevers
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