Managed Postmates facilities, including leading system upgrades, vendor and contract management, safety and code enforcement, project management, and training.Collaborated with Facility Lead in project implementation, vendor management, contract preparation, and budgeting.Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment for all SF officesStreamlined department processes by implementing a new ticketing platform company-wide.Responded to building emergencies and managed repairs for all SF offices.Drove continuous improvement of processes and systems operation.Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external

Oversaw the daily operation of corporate events and/or guest's private events, including managing staff and process/procedures and providing support for all event operations. This includes resolving operational and technical issues within the venue(s) and handling any employee and/or guest inquiries. Oversee the daily operation of corporate events and/or guest's private events, including managing staff and process/procedures and providing necessary support for the operations.This includes resolving operational and technical issues within the venue(s), as well as handling any and all employee and/or guest situations.Opened, the F&B private event department of the Sandford Park Hotel.Oversaw budget development, sponsorship, sales management, marketing material development, and all opening logistics.

Responsible for executing 12-15 annual events at a national scale, including venue research, contract negotiation, food, and beverage selection, audiovisual, signage, entertainment, décor, transportation, delegate registration, speaker communications, and sponsorship program fulfillmentLead the events department through a total of 12-15 events per year by overseeing all stages of events life cycles, both at a local and national scale.Managed event logistics from strategic planning, vendor negotiations, staffing, and reconciliation.Project managed events from start to finish, from pre-planning through wrap-up and post-event activities for on-time execution, resolving conflicts amongst competing priorities.Deep understanding of analytics tools to measure event performance, event optimization, audience generation, and return on investments.Hired and cross-trained staff members for various event-specific functions and assess employees' understanding of associated processes and procedures.

Responsible for developing all MV2C group best practices, planning inventory, setting operational objectives, analyzing financial data, and managing human resourcesImplemented new outreach programs targeted at post-delivery follow-up and new business development, improving customer satisfaction that resulted in a No.1 ranking on TripAdvisor.Created new strategies and standard of operation resulting in a 10% increase in monthly sales.Grew booking by 25% in 6 months by building a customer feedback database to drive social media campaigns and acquire new customers.