Sébastien Robert Email & Phone Number

Ville De Paris, Île-De-France, France

Metz, France

EVENT- Definition and implementation of the fan experience strategy: communication, accessibility, reception, orientation, catering and entertainment- Organization of home games at the Metz Arena: accreditations, orders, catering, security, volunteers, TV, entertainment - Organization of events: team presentation, gala dinner, partner events, training sessions open to the publicMARKETING - Definition and implementation of the fan engagement strategy: development of the Metz Handball brand identity, fan culture, fan dialogue and consultation, fan experience and daily fan engagement. - Project management of the CRM platform integration - Strategy definition and software management TICKETING - August 2021 to August 2022 - Definition of the global strategy for the 2022-2023 season: new tariff segmentation of the Arena, new ticketing experience, redefinition of the subscriber advantages - Results obtained: Revenues from the re-subscription/subscription campaign were doubled. - Project management of the new ticketing system: drafting the specifications, validation of the project and the service provider, monitoring of the project's progress, testing and implementation- Management of the VIP ticketing (partners, shareholders, officials): management of the software, placement and sending tickets.

Paris, France

As part of my end-of-studies internship, I joined the events department of the French Féderation of Football for a period of 6 months. During this internship, I took part in the organization of the French teams' matches (Women's A / Young team): - Monitoring of the servicing operations on the events: dressing/decoration, partners visibility and animations- Monitoring of productions and deliveries, coordination of youth programs, management of accreditations and follow-up of media supports (screen and LED)- Event management on game day - Writing of post-game reportsOther missions carried out : - Development of projects related to the fan experience (quiz, musical atmosphere) - Production management and delivery of certain requests in conjunction with our service providers- Design of activity monitoring tools, reports and other reference documents for the organization of games.

Lille, France

During my second year master internship, I joined the marketing and communication department of the LOSC for a period of 6 months. During this internship, my missions were divided in two parts, missions based on fan experience and marketing, and missions oriented on communication and CRM management. Fan Experience / Marketing : - Organization and preparation of the games: reflection on the animations, contact with the fans, logistic work. - Event management on game nights: ensure the proper organization of the game (experience products, arrival of players on the court ....) host/hostess brief, logistics work with the implementation of entertainment on the lawn at halftime. - Benchmarking and reflection in relation to the development of the club. - Organization of various events: jersey launch 2018-2019 season, photo shooting of players and staff, official photo, supporters meetings.- Missions of accompaniment on various subjects: renewal of goodies, music vote entry of the players, championship of the stands, etc. Communication / CRM :- Publication of content on LOSC.fr. - Writing, programming and sending of e-mails: match promotion e-mail, pre-match e-mail- Daily management of the website.- Project management: "Dogue du Mois" game.

Caen, France

Event assistant for the second edition of the Campus Cup organized by the Stade Malherbe of Caen. This event is a soccer tournament for the students of the city of Caen. This second edition of the Campus Cup welcomed 34 teams and 292 players. Missions realized : - Benchmark of the existing student tournaments - Creation of a presentation leaflet- Realization of the programming and the retroplanning of the tournament- Creation of partnerships - Management of the registrations- On the day: operational phase: management of the good realization of the event

Lyon, France

During my first year Master internship, I joined the event agency "Comm' et d'esprit" based in Lyon for a period of 3 months. The agency is specialized in the organization of various events: inauguration, incentive, gala, seminar, product launch party. During this internship, I took part in the organization and management of the agency's events through different missions: - Coordination of service providers- Creation of press kit- Event management- Creation of event files- Client/supplier relationship - Search for sponsorship- Administrative tasks: management of quotes, management of registrationThe events I worked on welcomed 200 to 2000 people.

Caen, France

Development of the concept of "fan experience" within Caen Basket Calvados.Missions realized : - Improvement of the entrance of the players with a room plunged in the dark and a luminous pursuit following their entry on the court. The players of the CBC enter on the floor with young basketball players of the region. - Set up of animations with the public during the quarters and the half-time.- Setting up of a photo booth at the end of each game, where two players of Caen Basket Calvados came to make photos with their fans. - Prediction contest. - Creation and distribution of a satisfaction questionnaire in order to know the opinion and the needs of fans concerning: safety, comfort of the room, parking and animation. - Launch of sales in the stands.

Camoël, France

During the summer of 2016, I did an optional internship with the University of Rennes 2 for a period of 4 months in the event agency and nautical base "Au Gré du Vent". During this internship, I realized different missions. Concerning the event part : - Organization and management of team building activities (46 events)- Coordination of service providers- Relation between companies and service providers- Work of logistics - Animation of different events : 2CV rally, orienteering race, Koh Lanta, Olympiad, treasure hunt ... Concerning the nautical base : - Daily management of the nautical base- Customer relationship- Management of the reservation schedule

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A - Levels In Sciences