Production Application Support Team Leader
- 4 people team management- Level 2 & 3 support, administration, configuration,operational maintenance 24/7 of Siebel CRM- Automated reporting business tool creation (Shell, perl, SQL). Result: Report requests deployed in less than a day rather than 5 days- Reverse engineering, disaster recovery system implementation, operational maintenance 24/7 of a Java based Quoting solution (Weblogic, Java, script shell). Result: Automated deploiement scripts creation helped to securely deploy the application in 4 minutes rather than an hour (average)- new CRM release deploiement management- EMEA Finance application design and automation (proof of concept) (Visual Studio, T-SQL, Perl)- Team working methodology review (efficient knowledge database, post mortem issuing predictive alerting scripts...). Result : number of major incident (complete unavailability) decreases to 0 per year. Average team productivity increased by 27%.