System Engineer
CurrentMy work as a System Engineer, covers a wide range of IT tasks:o Working with Ticketing System on an everyday basis.o Troubleshooting PC hardware.o Troubleshooting different kind of software issues.o Working with several Windows, Linux and MacOS distributions.o Working with command prompt.o Giving local and remote assistance support to users and explaining the issue in a clear way for them to understand what happened.o Creating manuals and documentation for Users and for Deskside Support Training Material. o Fixing issues related SCCM and Configuration Manager.o Working with Active Directory.o Working with Remote Desktop.o Troubleshooting Access Points regarding Networking issues.o Receiving distributor staffs on site and guiding them in order to do some part/PC replacement in which we need a new part from the distributor.o Doing several housekeeping tasks and helping to keep the IT support office well-structured and organized.