Sebastián Velázquez Email & Phone Number

United States

Manage and maintain the company's IT infrastructure, including servers, networks, cloud and security systems.Ensure the reliability, availability, and performance of all IT systems.Oversee the administration of our Microsoft tenant, including Azure Active Directory, Office 365, and other Microsoft cloud services.Oversee the day-to-day operation of the HubSpot, and Zoho Recruit CRM systems. Customize and configure CRM platforms to meet the organization's specific needs (workflows and custom code automations).Integrate CRM systems with other tools as needed. Troubleshoot integration issues and liaise with technical teams for solutions.Provide guidance and support to IT Support Officers, ensuring they have the necessary resources and training to perform their duties effectively. Delegate tasks and projects to IT Support Officers, monitoring progress and providing feedback as needed.

Neuquén, Neuquén, Argentina

Hired, managed, mentored and supervised IT technicians and engineers. Tracked and reviewed individual and team performances.Managed relationships with providers and other third party partners.Coordinated and supervised customer onboarding process. Translated customers needs and business goals into infrastructure and workstation projects. Hardware and software licences sales.Incidence review. Identified recurring issues and planned tasks to solve or mitigate them.Assisted in tech support L2/L3 tasks. Deployed, monitored and managed cloud services and on-premises server and network infrastructureConducted the configuration, installation and licensing of Windows workstations and servers.Maintained Active Directory organizational units and policies, domain accounts and member groups.

Rafaela, Santa Fe, Argentina

Diagnosed and repaired mobile phones and tablets under and outside warranty period.Managed orders and controlled stock of spare parts. Proactively stocked parts for common issues. Kept up to date hardware and software tools required for new models.Quoted repairs for devices outside of warranty. Kept well documented reasons for void warranty devices as per manufacturer's guidelines.

Rafaela, Santa Fe, Argentina

Provided technical support, network installation and configuration to small businesses.Repaired desktops and laptops for individual users.Provided hardware and software repair services for retail stores. Advised and instructed end users on the use and application of software tools.