Sebastian Alsina Email & Phone Number

Miami, Fl, Us

Kendall, Florida, United States

Miami, Florida, United States

Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications. Receive direction from managers and exercise judgement within defined policies and procedures. Develop understanding of bank products and services to connect to customers' need

West Perrine, Florida, United States

• Working closely with clients• Assisting clients with complicated and personal information in regard to their private accounts• Delivering excellent customer service and always putting the client in the center of everything I do• Getting to know regular clients in order to best assist them• Following through with policy and procedure• Being familiar with workflow and being efficient• Double checking everything that is done within my scope of work• Going through with managerial aspects of the job

Miami, Florida, United States

In charge of invoicing and accounts receivable.• Handling important Real-Estate documentation and Land Surveying information• Work closely with customers to ensure all the details needed for their survey are obtained.• Assisted management on revising processes that will allow a more efficient workflow, the initiatives proposed were accepted and I was responsible for its application.• Related office duties such as typing and composing memorandums for internal use and business letters.• Copying, filing, phone screening, and customer service-related activities• Work Closely with subcontractors

Miami, Florida, United States

• Responsible for the training of new hires on the CSR role.• Staff schedule management to assure coverage based on business needs.• Closed the store and prepared cash deposits for the following day.• Receiving and purchasing from multiple vendors.• Took orders from customers over the phone, in person, and through the online system.• Responsible for order accuracy• De-escalate upset customers by providing them with solutions, aligning with company policies• Ensure customer satisfaction and promoted sales of introductory products.