Sebastian Cox Email & Phone Number

Queensland, Australia

Velit Solutions is an expert software development and management organisation specialising within the insurance industry. Foundationally Velit Solutions has products built for purpose assisting Builders and construction companies specialising in Insurance and working to remove the complexity out of process.Velit’s soul purpose is to bring convenience to.

Brisbane, Queensland, Australia

Consulting on business process improvement and continued growth strategies, client relationship management, leadership and capability management. Working with the management team to ensure effective vendor management and best in class practices.

Queensland, Australia

Tasked with taking on the existing portfolio of Managed Services clients and remodelling the delivery of services and products within. Primary responsibility was to retain existing clientele through showing and building on value delivered, while brining on new clients and building on the portfolio

Brisbane, Queensland, Australia

Rebuild and guide the membership team into the future to secure appropriate revenue generation for CCIQ and it’s future in the business community in QLD.

Brisbane, Queensland, Australia

• Key responsibilities:
• Responsible for the management of all non-eCommerce sales functions supplying the Art Union Lotteries with both high-volume subscription acquisition and one-off discretionary revenue.
• Maintain profitability and margin for all channels by managing operational budgets through all campaigns annually.
• Complete and provide insight on key performance forecasting for all sales channels for revenue, acquisition volume, conversion, retention, and operational cost.
• Negotiate and manage all supplier agreements and associated performance across multiple disciplines including Contact Centre, Direct F2F selling, location booking services, and quality management services.
• Manage organisational risk across all customer-facing disciplines to ensure RSL QLD and the Art Union’s integrity and reputation is first and foremost in all interactions.

Brisbane, Australia

Brisbane, Australia

• Key responsibilities:
• Managed oversight of business services and excellent customer rapport, covering a market base of over 4000 clients on various platforms such as Search Engine Optimisation, Google Adwords Management, and Facebook.
• Managed the day-to-day operations of 12 direct reports and 80 indirect reports over 3 marketing disciplines.
• Maintained awareness of management trends and best practices to effectively lead a digital marketing teamKey achievements
• Achieved a full restructure of the department, focusing on emphasising effective leadership in key areas.
• Lead the team towards effectively exceeding expectations with a 4.1% total increase in client retention, taking total cancellations from 11.6% down to 7.5% in just 2 months through the refinement of customer service.

Brisbane, Australia

• Key responsibilities
• Supported Arowana International with two business within their portfolio to establish highly lucrative sales and business development infrastructure to enable a platform for rapid growth and advancement.
• Oversaw accounts and ensured customer relationships were prioritised to guarantee positive reception.
• Lead a team to establish interdisciplinary clientele with business interests in Construction and Traffic Control/Road Works.
• Managed the development and the implementation of refined sale processes within the contact centre and the Field Sales teams. Key achievements
• Revamped the business processes and applied effective organisational and management techniques, and process improvements to maintain excellent competitiveness against peers.

Brisbane, Australia

At Study Group Australia, I was tasked to apply operations management and business improvement strategies to ensure that processes were optimised and that impact potentials were achieved. I enabled more positive student experiences by empowering the Agent Channel with key management support to develop and implement appropriate quality controls within the.

Brisbane, Australia

At Study Group Australia, I maintained excellent command of business intelligence and management principles towards the effective management of Sales Teams across three brands. I developed a renewed focus on education opportunities across various disciplines including professional, physical education, and fitness industries. I also directly managed 10.

Brisbane, Australia

As Project Lead, I engaged in team dynamics as Project Lead and Lead Analyst on the creation of Task and Activity Management Systems for all Private Health Insurance claims. I led the team as a Lead Contact Person for Nurse Triage Acquisition. I also performed a variety of critical roles such as information gathering, working group meeting chairing.

Brisbane, Australia

At Bupa, I played a highly critical role which involved capitalising on effective sales and growth management strategies to manage Operations team within the Direct Sales and Growth business unit, both locally and remotely. I was tasked to support a body of over 160 management and frontline staff through ongoing strategic and tactical analysis in.

Brisbane, Australia

As business consultant, I oversaw business operations as a consultant working within the Strategy and Commercial Development team, providing excellent advice across the business to lead and support business wide projects and initiatives using Continuous Improvement Processes and Lean Methodology. I was in charge of improving team operations, and I.

Brisbane, Australia

In this role, I assisted the Call Centre Managers and Team Managers to provide outstanding advice that led to the success of both Customer Solutions teams and other contact centre teams. The work entailed providing recommendations and support to the National Contact Centre Reporting Team in order to improve Sales and Retention report layout and delivery. I.

Brisbane, Australia

As an Analyst, my work entailed monitoring team progress to deliver real time performance reporting to the Customer Solutions Business in order to maximise key business outcomes and staff performance. I was in charge mainly of effectively prioritising the creation and management of access databases as well as ensuring high level reporting and documentation.

Brisbane

As the Lead, I was involved in in managing and resolving issues with dissatisfied customers, performing as help desk front liners for client complaints. The role entailed working with frontline specialists, assisting in handling customer complaints and coordinating with frontline collections staff to resolve any issues and concerns. Here, I provided.

Bachelor'S Degree, Business

Senior Certificate

Diploma Of Business

Advanced Diploma In Project Management

Diploma Of Project Management

Understanding Innovation And Its Application