Sean Carey Email & Phone Number

Colchester, Gb

Colchester, Gb

London, United Kingdom

In my role at Mimecast, I’ve had the opportunity to shape and drive our workplace technology strategy across multiple business units. Leading a talented team, I focus on aligning our systems with the broader business objectives, ensuring that our people-facing technologies not only meet but exceed the expectations of our employees. From developing a technology roadmap to managing high-visibility projects, I’m dedicated to delivering solutions that enhance productivity, streamline operations, and foster innovation. My work here is deeply rooted in collaboration, with a strong emphasis on data-driven decision-making, continuous improvement, and maintaining robust compliance frameworks.

London, United Kingdom

During my time as Senior Manager for Enablement Program Delivery & Operations, at Mimecast, I was instrumental in integrating learning technologies with our core business platforms, enhancing both user experience and data flow. I played a key role in the rollout of the Mimecast Certification training programme, which contributed to our continued revenue growth. My focus was on architecting seamless data exchange solutions and ensuring that our educational technologies were strategically aligned with company-wide goals. I thrived on the challenge of collaborating with cross-functional teams, driving continuous improvements, and delivering a strong impact across the organisation.

London, England, United Kingdom

As Global Partner Enablement Operations Manager at Mimecast, I led the development and implementation of a global training framework that set new standards for workplace technology deployment across our partner network. My role involved negotiating and formalising key agreements that improved partner capabilities and increased technology adoption. I took pride in directing the design and localisation of international training curricula, ensuring they were culturally relevant and strategically effective. This experience allowed me to work closely with partners to deploy impactful training programmes that not only enhanced engagement but also drove sales performance.

London, United Kingdom

In my role as Senior Technical Support Lead at Mimecast, I was at the forefront of resolving complex technical challenges that spanned both UK and global teams. I led initiatives to streamline our support processes, ensuring that our response to high-priority tasks was both swift and effective. My efforts were directed at strengthening team capabilities, improving cross-functional processes, and championing customer needs to ensure that our product quality was consistently elevated.

London, United Kingdom

As a Technical Support Engineer at Mimecast, I was committed to delivering exceptional customer-focused support, addressing and resolving technical issues with precision and care. My role involved close collaboration with partners, resellers, and internal teams to troubleshoot critical issues, ensuring the smooth operation of our systems. I took a proactive approach to maintaining detailed case records and escalating issues when necessary, always striving to enhance the customer experience through engaging training and support initiatives. This role laid the foundation for my deep understanding of technical problem-solving and customer service excellence.

New York

Developed new workflows and processes for customer satisfaction and company efficiencyBusiness support onsite and remote for many sectors including Legal, Retail, Educational, Leisure & Private HealthcareLed multiple projects phases through purchasing, configuring, and installing remotely and onsite.Consulted on colleagues projects and partnered whilst onsiteResponsible for the maintenance and installation of multiple clients server roles including but not limited to, DNS, DHCP, AD, Exchange, IIS, Sharepoint, and File ServicesDelivered 2nd/3rd line remote supportScheduled onsite visits attended for customer facing support with multiple clients Assisted on the support helpdesk resolving issues remotely for clientsEvaluating implementing network management softwareResponsible for all customers certificate installations via Firewalls or IISCreated and updated technical documents for internal use and clients.

Essex

Ensure all service SLA’s and KPI’s are met and exceededInstalling and maintaining networks for multiple companies, nationally and internationally.Supporting various operating systems and platforms such as Windows Server editions, Citrix and VMWareSingle point of support for a London office of 70 users along with escalation point for their remote international office.Troubleshooting and resolving hardware and software faults. Liaising directly with 3rd parties if necessary Develop solutions and recommend system changes as needed including, infrastructure and policies.Large scale deployments of hardware and softwareTechnical appraisals of handover documentation, including procedural documentation, site inspections and relevant reports.Rapidly establishing and maintaining a good working relationship with customers and other professionals.Past roles in Utilize: Remote Support Engineer, 2nd Line Team Leader.Line managing numerous members of staff and continued support, to improve customer service and technical skills.Increase workflow efficiency by developing and implementing new processes

London, United Kingdom

Setting up new equipment and upgrading existing systemsSupporting multiple primary schools throughout LondonPoint of call for all IT queries and ordersMake recommendations on improvements to current managed networks

London, United Kingdom

o General maintenance of school network and ICT equipmento Support pupils in ICT lessons under the guidance of a teachero Follow lead of other IT technicians in experiencing in troubleshootingo Printing any supplementary notes as requiredo Monitor and manage stock and supplieso Testing and servicing equipment