Sébastien Gagnon Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, Canada Area

Burnaby

Saanichton, British Columbia

• Project Coordinator, Onyx HD: 2015 - 2016The objective was to market a business and residential surveillance camera solution. Wasappointed Project Coordinator and given 6 months to save the project. Responsibilities.
• Re-organizing project priorities, establishing basic project methodologies;
• Re-evaluating and correcting Project Scope;
• Holding weekly meetings and rigorous timelines;
• Handling Communications, Project Scheduling, and Procurement;
• Building and running equipment test plans, writing bilingual manuals.Although it was already over budget and late, the project was successfully completed andhanded off to operations within 6 months.Technical Support.

Montreal, Quebec

• Project Coordinator: Social Media Project: 2013The objective was to update reporters and remote correspondents’ broadcasting equipment toaccess to the station’s social media platforms. Responsibilities included:
• Collecting Requirements and creating project documentation;
• Researching, Reviewing, Testing, and Procuring equipment;
• Creating technical documentation, leading training sessions;
• Creating new special support processes and training technical support agents.The project was successfully completed. The training material and sessions were better thanexpected so support service levels were barely.
• Collecting Project Requirements, drafting the Project Summary;

• Studio DirectorThe objective was to create content for the video platform, increase our exposure, showcaseour products, and fully utilize our corporate space. Responsibilities included:
• Planning, designing and opening “Onvii Studio-Loft Montreal”;
• Researching, Reviewing, Testing, and Procuring equipment;
• Managing studio space rental, artists and crew schedules;
• Directing over 200 live webcasts, leading production meetings, and handling socialmedia accounts (Facebook, Twitter, and.tv domains)The project was successful and I took over operations upon completion. The studio ran.
• Preparing the business, operation, and incorporation plans;

• Member of the Real-Time Operation team: 2008
• Overseeing call centre activities for over 1200 agents;
• Supervising adherence to schedules, service levels, and call routing;
• First contact for malfunctions, outages, or emergencies.Technical Support Analyst: 2006 - 2008
• Answering support inbound calls and emails relate to day to day issues;
• Configuring aDSL modems and routers, troubleshoot computer / browser issues;

Applied Project Management, Project Management

Certified Associate In Project Management, Project Management

Arts Et Lettres: Cinéma Et Communication