• Issue Resolution & Decision-Making: Solve commercial and customer issues by analyzing multiple information sources and exercising sound judgment to provide viable solutions.• Needs Analysis & Solutions: Gather customer requirements, conduct tailored analyses, and develop customized work plans to address unique business needs.• Client Engagement & Support: Serve as the primary liaison between internal and external stakeholders, providing guidance, addressing inquiries, and ensuring seamless communication to manage expectations effectively.• Contract Management: Handle sensitive contracting information with meticulous due diligence, draft contractual paperwork, and ensure compliance with policies and service levels

• Evaluated workers' compensation insurance applications and supporting documents for an insurance Start-Up. Drafted communications and scheduled appointments regarding subscription decisions, proposals, referrals, rate appeals, requirements, status updates, and denials.• Entered company data documents to insurance platforms and generated quotes for carriers seeking coverage.•Spearheaded and supported the creation of Excel and Google Spreadsheet to be taken as a new database.• Supported the renewal and new business underwriting process by creating Google Sheets and Excel spreadsheets to track previously insured companies.• Assisted with processing client endorsement and billing requests through Salesmate and Salesforce.

Delivered online sales support and customer service to a diverse range of U.S. customers, for a retail eCommerce platform.