• Led a development team to achieve project and individual goals.• Supervised project delivery, ensuring designs and implementation met strategic goals.• Architected and deployed IT solutions across projects driving innovation.• Conducted process assessments and optimized flows for optimal automation suitability.• Consulted on business automation and AI, advising on best practices and strategic implementation.

• Designed solution architecture and RPA governance, as the foundation for the automation framework.• Automated CI/CD pipelines in Azure DevOps, improving deployment processes and system reliability.• Implemented serverless architecture as a middleware for automated change management for the RPA platform.

I specialized in providing RPA services, training services and technical consulting to a diverse range of clients across various industries. I designed and integrated sophisticated automation solutions with core business systems driving transformative outcomes and operational excellence.Noteworthy Projects:• Global Connect: Led process maturity & automation suitability assessments, driving development and implementation of cost-effective automation solutions that increased operational efficiency.• Digital Workforce: Delivered advice, custom solutions, and strategic recommendations to clients, aiming to solve their challenges through process optimization and intelligent automation.• Henkel: Adjusted the governance models and rearchitected the RPA infrastructure for enhanced efficiency and to adhere to security requirements.• Accenture: Consulted for Accenture as an RPA expert. Advised on RPA implementations and presales for business automation initiatives.• Danske Bank: Lead RPA developer in a moonshot project, driving end-to-end digitalization and automation of mortgage loan processes.

• Delivered features to a Java-based real-time business intelligence web app.• Led DB2 database optimization, enhancing database schema design and data modelling.• Ensured seamless deployments with minimal downtime.• Improved site reliability immensely by automating infrastructure tasks.• Initiated IBM Ireland’s first RPA project, selecting and automating service desk processes.

The purpose of this role is to run and facilitate recertification cycles accesses on an application, operating system and database-level for compliance with internal controls.

The purpose of this role is to resolve various user access issues for BOI & 3rd party staff through IBM Maximo ticket systems. Responsibilities:• Determining appropriate solutions in a timely manner.• Communicating resolution with the end-users.• Provide access to Windows and Unix systems on an application, operating system and database-level.• Compliance to business approvals and security procedures.• Optimize already existing procedures and implement new procedures.• Automating repetitive manual tasks via Batch, PowerShell, VBScript and Bash.• Creation of resource mailboxes and distribution lists in Exchange Management Console.• Support agents with their daily tasks and improve processes or procedures based on agent’s feedback.• Share knowledge of applications and understanding of processes.• Being a key player in driving projects to completion.

Provided comprehensive technical support across multiple channels, automating tasks and optimizing procedures to enhance efficiency.