Management of all recruitment/hiring, staffing, training, and staff development initiatives for 600+ frontline and supervisor level employees, with a focus on orientation of new employees, supervisor/management professional development, leadership, and all areas of technical skills improvement. Consult with and support all levels of divisional management to assess staff development and training needs and implement subsequent programming. Develop policies and procedures for implementation of employee skill audits to support a competency-based, career path training program for represented and non-represented employees. Application of state-of-the-art concepts and techniques to design, create, implement, and evaluate competency-based orientation, education, and training. Provide reporting and analysis for EVS, Patient Transportation, and Census Management, utilizing the EMR system and Excel Microsoft Office. Carry out research and prepare analytical studies and reports; issues recommendations related to human resources staff development, training programs, and policy.

Credentialed EPIC trainer for; Bed Management, EVS Management, Patient Transportation, ED Registrar, ED Nurse, Reporting, Patient Access, Financial Case Management, Registration Insurance Management, Ancillary & OR scheduling and registration EMR workflows. Provided analytical, administrative and procedural support to Instructional Design. Provide one-on-one field training, classroom training and support to end users for Highland Hospital and Strong Memorial Hospital Go Live and new hires. Acknowledge and troubleshoot issues for end users at the ISD Help Desk.

Directed, scheduled, trained, evaluated and inspected cleaning and project floor care staff in a hospital environment. Responsible for daily interaction with customers, patients, medical staff, and students in handling concerns. Understand and interpret union contracts. Coached, guided, and mentored all cleaning staff. Followed university guidelines on matters of discipline, promotion, hiring and other department procedures. Documented and delivered Performance Evaluations made recommendations on hiring, training, and promotion.

Provided high-level administrative support by conducting research, preparing statistical reports, handling information requests, extensive proofing and editing, and performing clerical functions for the Auditor General and audit team. Managed and distributed all Audit related correspondence, communicate district and internal policies to staff and support audit team as a supplemental Auditor. Served as a liasion to District Management, Board Staff, and the Audit Committee on behalf of the Office of Auditor General. Worked closely with students, parents, and community members.

Managed the R&D reporting process. Reviewed documents to ensure that proper R&D tax reporting verbiage was present, information was complete, and followed up with staff to resolve issues identified. Managed department procurement initiatives for professional services, office supplies, and employee expenses, capital expenditures, and contract labor. Worked with management and finance personnel to analyze and manage monthly expense accruals based upon budget for assigned cost centers (EWO and BRDN). Created and managed complex aggregate spreadsheets and reports using Excel, Access and SharePoint applications. Collaborated with management to develop and implement effective and efficient departmental policies and procedures. Coordinated the Divisions’ personnel and contract staffing requests for Human Resources.

I was able to apply my education and experience to a business management role. Including but not limited to, financial analysis, financial reporting, process and policy implementation and improvement.