• Acquisition of Premium Commercial clients,through open market sourcing.•Identify client needs and Structure solutions through effective relationship with all product groups; credit, legal and other departments. • Selling Key Products like Working Capital (Cash Credit, Letter of Credit, BG, etc), Term Loans, Structured Trade Finance to existing relationships. • Identify new lending opportunities from existing portfolio thereby increasing asset base. • Maintain appropriate contact level with clients to ensure optimum credit limit utilization and exploring more business opportunities for upselling and cross selling of all corporate related products.• Analyze credit and risk criterias and co-ordinate with credit chain for necessary approvals.

• Branch Profitability.• Drive Customer Service Matrix.• Business Planning with the branch sales team and track the business P&L and prepare and update management reports and support in annual business planning exercise• Market research of the command area and identify business opportunities and threats.• Manpower Management.• Compliance & Risk Management.• Execute and monitor overall administration and efficient daily operations of branch; including operations, lending, product sales, customer service, security and safety in accordance with the Bank's objectives.• Achievement of incremental number and value targets for Liabilities (CA, SA, FD); Assets (Retail/SME/AGRI and Fee Products (MF, LI, GI, & other fee products).• Close monitoring and follow up of accounts under SMA (Special Mentioned Accounts) Category.• NPA Management- Initiating recovery actions against accounts which have turned NPA by enforcing SARFAESI, suit filing.• Representing Bank in various local events and meetings.• Sponsoring various local events and conducting financial literacy classes.

•Acquiring new HNI Clients.• Deepen the relationship value from sourced accounts.• Ensure superior customer service thereby contributing to the overall customer experience of Priority Banking Requirements.• Generate opportunities for cross-sell on Third Party Products – Mutual Funds, Life Insurance, Structured Products, Asset Products, Prepaid Cards and other fee generating products.• Sponsoring local events as a part of Marketing Strategy for Brand Value addition.• Single Point of Contact for HNI customers.

• Sent on a Overseas deputation to Bahrain for 2 years.• Single Point of Contact for all NRI customers in Bahrain.• Responsible for acquisition of new customers.• Enhancement of the relationship by cross-selling products and services as per the profile & need of the customers.• Retention of the customers by providing the best possible services and being the dedicated point of contact for these customer.• Actively Market the products of the Bank and represent Bank in various events conducted in Bahrain.• Compliance & Risk Management.• Close liaison with money exchange houses and maintaining cordial business relationship to drive remittance growth.

• Sales & Business Development.• Due diligence on Credit Approval Memorandum.• Preparation of Facility letter and security documentation.• Initiate, manage & deepen client engagement.• Scrutinizing security documentation and perfection of security / collateral.• Limits disbursal and tracking of all documents deferrals.• Custodian of documents.• Interface with RBI / internal auditors.• MIS preparation.• Growth in revenues.• Credit analysis, risk identification, credit presentation (credit memo).

•Customer Support Representative in the chat support process for one of the leading US based online shopping store.• Handling customer queries with respect to the purchases, Return requests, Return process queries, General Information, Account Information, Shipping queries etc.•Interacting with customers through chat and help them shop online.•Customer relationship maintenance and providing the needed service based on customer requirements.•Maintaining the various quality standards set with regard to the chat and ensuring customer delight.