Simon Blackburn Email & Phone Number

Worthing, Gb

Southwick, England, United Kingdom

United Kingdom

QGate helps businesses ranging in size from 2 to 1600 employees manage their data by deploying and utilising Microsoft Dynamics 365 CRM, Power Platform and a network of independent software vendor partners' products.

Brighton And Hove, England, United Kingdom

• Build and lead all aspects of the Outbase customer success function• Own the Outbase customer communication strategy and associated processes including the onboarding process for trial customers and subscribers• Establish and maintain robust processes across all key areas of Customer Success• Define departmental reporting requirements• Monitor and use reporting tools (I.e. customer satisfaction scores), Churn data points and other associated metrics in order to drive recommendations and decisions for improvement/change• Take a lead role in representing Outbase Customer Success with Tech, Product, Marketing and Operational Teams to ensure customer expectations are met when deploying new products, upgrades and/or changes• Take an active role in all matters where client collaboration and or interventions may be needed to enhance/resolve escalated client dissatisfacton or complaints• Participate in the setup and operation of internal support systems such as Planhat CRM

Brighton, England, United Kingdom

• Building strong client relationships to ensure clients achieve success with Sopro • Understanding the client's objectives and becoming their trusted partner through consultation and cooperation• Leading the onboarding (post sales) process for new clients, delivering best in class training and strong customer service• Analysing Sopro data to draw conclusions and optimize campaigns to ensure our cutomer's success• Working in conjunction with multiple teams including Sales, Marketing, Operations and Finance

Hove, England, United Kingdom

Working on the Covid-19 infection survey for the Office for National Statistics (ONS)• Appointment setting by phone for my daily list of visits• Working with survey participants to gather data• Delivering and collecting Covid-19 swab tests from participants• Entering data into Voyager (salesforce)• Acting as Super User to support technical/operational questions from other healthcare workers

Brighton, United Kingdom

- Managing a portfolio of EMEA-based 15below customer accounts comprising of medium to large airlines and other travel industry partners- Driving customer engagement and strengthening relationships- Identifying and evaluating new business opportunities- Communicating product roadmaps and company evolution with customers- Promoting and upselling additional modules- Growing the volume of notifications sent within existing contract terms- Scoping, pricing and negotiating customer requirements- Closely liaising with Business Analysts, Project Delivery and Support teams to deliverseamless customer experience- Generating data for use in case studies, white papers, testimonials etc., and to gathercompetitor intelligence at every opportunity for use by the Commercial Team- Providing customer insight and customer specific implementation knowledge(customisations and configurations) to other teams as needed

United Kingdom

• Working with the Sales team to engineer solutions for prospective customers• Analysing working practices of prospects and current customers to devise efficiencies with system functionalities• Producing SWOT and GAP analyses for prospects incumbent systems• Advising on rate strategies, revenue generation, best practices and industry trends• Delivering workshops and training on core systems and revenue management• Working with prospects and customers to identify opportunities• Negotiating contract terms for customer engagements through to delivering Executive engagement results summary• Supporting the Account and Sales teams with functionality questions and testing scenarios

Brighton, United Kingdom

• Consulting with customers and prospects to identify revenue opportunities and creating implementation and maintenance plans• Analyzing prospect or customer business practices and making efficiency recommendations • Advising on rate strategies, revenue management best practices and Industry trends• Delivering workshops on system and revenue management including GDS training• Liaising with customers and providers on integration of third party software systems and how best to make use of them• Reviewing current booking methods including web, GDS and Online Travel Agencies and creating action plans to optimize revenues• Creating documentation to guide both customers and internal staff through system functionality• Responsible for selling the Consulting team services to prospects and customers alike

Brighton, United Kingdom

• Managing portfolio of Global Strategic Accounts• Day to day management of account relationship • Understanding needs of customers and ensuring optimal use of system and services to realise their goals• Producing monthly and quarterly reporting and analysing with customer to identify gaps and needs• Negotiating additional contractual services and renewals• Keeping up to date with industry revenue trends to discuss with customers and make recommendations to capture additional revenue streams

Horley, Uk

• Coordinating and implementing new hotels in the Millennium and Copthorne Chain• Arranging and delivering training to new staff at hotels being implemented• Creating action plans to implement the hotel, third party systems and training• Ensuring standards of data management are adhered to within new properties• Assisting in rate loading for new and existing properties• Assisted in the process to cutover the chain onto SynXis CRS

London

• Managing a portfolio of corporate accounts based in South East UK• Increasing size of portfolio by selling services to existing and prospective customers• Researching local area for new leads on contacts• Assisting in billing procedures for current customers• Working with Hertz depots in the South East region to maintain standards and maximize revenues

Crawley, Uk

• Maintaining a portfolio of Business Travel Agents and Leisure agents• Growing my portfolio by ensuring agents are making best use of the Amadeus GDS• Delivering Training to agents and corporate customers• Maximising the Travel Agents usage of the Amadeus system and products• Monthly reporting and analysis

Crawley, Uk

• Consulting with prospective customers to analyse their working methods and processes• Creating recommendations and training plans for integrations and best use of the Amadeus GDS• Working with current customers to guide them through using new functionality• Delivering training courses to both prospects and current customers