Simon Blackburn Email & Phone Number

Southwick, England, United Kingdom

United Kingdom

QGate helps businesses ranging in size from 2 to 1600 employees manage their data by deploying and utilising Microsoft Dynamics 365 CRM, Power Platform and a network of independent software vendor partners' products.

Brighton And Hove, England, United Kingdom

• Build and lead all aspects of the Outbase customer success function
• Own the Outbase customer communication strategy and associated processes including the onboarding process for trial customers and subscribers
• Establish and maintain robust processes across all key areas of Customer Success
• Define departmental reporting requirements
• Monitor and use reporting tools (I.e. customer satisfaction scores), Churn data points and other associated metrics in order to drive recommendations and decisions for improvement/change
• Take a lead role in representing Outbase Customer Success with Tech, Product, Marketing and Operational Teams to ensure customer expectations are met when deploying new products, upgrades and/or changes

Brighton, England, United Kingdom

• Building strong client relationships to ensure clients achieve success with Sopro
• Understanding the client's objectives and becoming their trusted partner through consultation and cooperation
• Leading the onboarding (post sales) process for new clients, delivering best in class training and strong customer service
• Analysing Sopro data to draw conclusions and optimize campaigns to ensure our cutomer's success
• Working in conjunction with multiple teams including Sales, Marketing, Operations and Finance

Hove, England, United Kingdom

• Working on the Covid-19 infection survey for the Office for National Statistics (ONS)
• Appointment setting by phone for my daily list of visits
• Working with survey participants to gather data
• Delivering and collecting Covid-19 swab tests from participants
• Entering data into Voyager (salesforce)
• Acting as Super User to support technical/operational questions from other healthcare workers

Brighton, United Kingdom

- Managing a portfolio of EMEA-based 15below customer accounts comprising of medium to large airlines and other travel industry partners- Driving customer engagement and strengthening relationships- Identifying and evaluating new business opportunities- Communicating product roadmaps and company evolution with customers- Promoting and upselling additional.

United Kingdom

• Working with the Sales team to engineer solutions for prospective customers
• Analysing working practices of prospects and current customers to devise efficiencies with system functionalities
• Producing SWOT and GAP analyses for prospects incumbent systems
• Advising on rate strategies, revenue generation, best practices and industry trends
• Delivering workshops and training on core systems and revenue management
• Working with prospects and customers to identify opportunities

Brighton, United Kingdom

• Consulting with customers and prospects to identify revenue opportunities and creating implementation and maintenance plans
• Analyzing prospect or customer business practices and making efficiency recommendations
• Advising on rate strategies, revenue management best practices and Industry trends
• Delivering workshops on system and revenue management including GDS training
• Liaising with customers and providers on integration of third party software systems and how best to make use of them
• Reviewing current booking methods including web, GDS and Online Travel Agencies and creating action plans to optimize revenues

Brighton, United Kingdom

• Managing portfolio of Global Strategic Accounts
• Day to day management of account relationship
• Understanding needs of customers and ensuring optimal use of system and services to realise their goals
• Producing monthly and quarterly reporting and analysing with customer to identify gaps and needs
• Negotiating additional contractual services and renewals
• Keeping up to date with industry revenue trends to discuss with customers and make recommendations to capture additional revenue streams

Horley, UK

• Coordinating and implementing new hotels in the Millennium and Copthorne Chain
• Arranging and delivering training to new staff at hotels being implemented
• Creating action plans to implement the hotel, third party systems and training
• Ensuring standards of data management are adhered to within new properties
• Assisting in rate loading for new and existing properties
• Assisted in the process to cutover the chain onto SynXis CRS

London

• Managing a portfolio of corporate accounts based in South East UK
• Increasing size of portfolio by selling services to existing and prospective customers
• Researching local area for new leads on contacts
• Assisting in billing procedures for current customers
• Working with Hertz depots in the South East region to maintain standards and maximize revenues

Crawley, UK

• Maintaining a portfolio of Business Travel Agents and Leisure agents
• Growing my portfolio by ensuring agents are making best use of the Amadeus GDS
• Delivering Training to agents and corporate customers
• Maximising the Travel Agents usage of the Amadeus system and products
• Monthly reporting and analysis

Crawley, UK

• Consulting with prospective customers to analyse their working methods and processes
• Creating recommendations and training plans for integrations and best use of the Amadeus GDS
• Working with current customers to guide them through using new functionality
• Delivering training courses to both prospects and current customers