Sébastien Long Email and Phone Number
Founder & CEO of Lodgeur | PropTech, Multifamily Real Estate, Hospitality & Design | Investor | University of Cambridge MBA at
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Lodgeur
Sébastien Long's Location
Houston, Texas, United States, United States
Sébastien Long's Contact Details
Sébastien Long personal email
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Sébastien Long phone numbers
About Sébastien Long
About my company Lodgeur Lodgeur turns bare apartments into on-demand lodging. This helps building owners boost their cash flow and property value by attracting a new type of renter that’s looking for the convenience of furnished accommodation on flexible terms. Our furnished living on-demand product gives traveling professionals and digital nomads the service and consistency of a hotel with the spaciousness and function of a stylish home. It's also perfect for people who hate moving and assembling furniture!Our long-term vision is to build the operating system that powers apartment buildings anywhere in the world to increase and diversify their cash flow by incorporating hospitality into their revenue management mix.---My backgroundI'm an Anglo-French founder who emigrated to Houston from London in 2018. I grew up immersed in my parents’ hospitality business and interacted with 30,000 travelers before earning my international management degree at the University of Bath (UK). I spent the first decade of my career traveling the world digitizing banks and their operating models across five continents. Looking for a new challenge, I started my Executive MBA at the University of Cambridge and helped two Silicon Valley unicorns come to Europe. I launched the UK market for Sonder and advised a food-tech company Impossible Foods on European market entry. Although hospitality is in my DNA, I’m a banker by training. My experience comes from modernizing banks like HSBC: developing more customer-centric operations, improving risk management, and fighting financial crime. This background is surprisingly useful in Lodgeur's mission to provide an operating system that combines hospitality operations and multifamily apartment assets. One of my hobbies is other people's startups: I mentor early-stage founders with MassChallenge, Founder Institute, and Capital Factory. I’m also a massive Gooner (Arsenal fan).---Need a quote? I'm a frequent guest on industry podcasts and conference speaking panels. I've also been quoted in The NY Times, USA Today, CNBC, Associated Press, and industry publications such as Bisnow, Multi-Housing News and Abode (Houston Apartment Association's magazine).
Sébastien Long's Current Company Details
Lodgeur
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Founder & CEO of Lodgeur | PropTech, Multifamily Real Estate, Hospitality & Design | Investor | University of Cambridge MBA
Sébastien Long Work Experience Details
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Founder & CeoLodgeur Jul 2018 - PresentHouston, Texas, UsLodgeur powers multifamily hospitality. We're a B2B2C prop-tech company headquartered in Houston, TX that helps apartment building owners boost their cash flow and property value. We do this by converting empty apartments and managing them to attract a new type of renter that’s looking for the convenience of furnished accommodation on flexible terms. Our furnished living on-demand product gives traveling professionals and digital nomads the service and consistency of a hotel with the spaciousness and function of a stylish home. It's also perfect for people who hate moving and assembling furniture!Our long-term vision is to build the operating system that powers apartment buildings anywhere in the world to increase and diversify their NOI by incorporating hospitality into their revenue management mix.
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FounderVaycayeur Jun 2022 - PresentHouston, Tx, UsVaycayeur is about escaping the city. Great vaycay homes. Good times. We're the resort and vacation rental-focused brand of Lodgeur. -
ConsultantImpossible Foods Aug 2017 - Nov 2017Redwood City, California, UsProject to advise the client (at the time, series-D) on their European market entry and expansion strategy, equipping them with a deep understanding of high-priority European markets, high-potential partners, and to unmask any major obstacles to launch.The company was seeking to better understand the landscape of players and market dynamics across the European value chain for markets of interest. Focus areas included:- Market Intelligence (Government and Competitive Landscape);- Manufacturing and Distribution;- Customer Landscape, Consumer Profile and Product;- Legal, Tax and Finance Implications; and- Organisational Structure.Client feedback included: "[Our] team learned a lot about the European market and the key players. The project helped us build some momentum within the organization around expansion to Europe. Specifically, the project added real value to the international team. We have the information we need to make more informed decisions about Europe."This project was part of a Team Consulting Project undertaken with the University of Cambridge Judge Business School. -
General ManagerSonder Inc. Jun 2017 - Aug 2017San Francisco, California, UsHeadquartered in Silicon Valley with a presence across North America, Sonder is backed by some of the world’s leading venture capital funds ($360m raised). I helped them expand internationally at series-B by launching in the UK as market head. Sonder leases properties across the world, furnishes and outfits them, and hosts carefully screened business and leisure travelers. As the CEO of the city, I had full ownership over the P&L and was ultimately responsible for launching and scaling the city (from zero, grew a multimillion revenue run rate pipeline to manage $130m+ in property assets). My other responsibilities included:- Collaborated with senior leadership in setting strategies and OKRs.- Delivered a world-class hospitality experience in the city, making our guests come back time after time.- Built a solid process to onboard all new locations, working closely with interior designers, property owners and our account management team.- Built a world-class team with individuals focused on operations, business development, corporate sales, real estate and hospitality.- Managed local regulatory concerns and local politics, establishing a local public policy position.- Communicated product / process needs and areas to improve to HQ.- Helped scale our other cities through developing and sharing best practices. -
Project Manager, TransformationHsbc Private Banking Nov 2014 - Mar 2017London, GbResponsible for a portfolio of client lifecycle management and regulatory projects (anti-money laundering / sanctions / financial crime) to satisfy HSBC’s Deferred Prosecution Agreement with the US Department of Justice. - Country Lead for the implementation of Appway, a tool used for the onboarding of clients and periodic KYC reviews. Delivered a new risk rating tool for financial crime. Consultation on a new target operating model for Client Lifecycle Management.- Prepared and implemented new customer due diligence / KYC and AML & sanctions procedures bank-wide based on HSBC’s Global Standards. Created training materials for 240+ Front Office staff & Senior Management, MI dashboards and quality assurance process for periodic KYC reviews.- Managed a project to review and evidence risk mitigation for 270+ financial crime related issues identified through historic audits / reports. Required regular updates to CAO / CEO. -
General ManagerLa Vetta May 2013 - May 2014Oversaw strategy, planning, marketing and operations for my family’s vacation resort (holiday rentals, camping and food & beverage).- Restructured marketing and distribution for core business increasing RevPAR over 50%, total revenues 62%, out of season revenues by 150% and tripling overall booking rate. Achieved through launching a new website and booking system, establishing online partnerships for acquisition and distribution.- Extensive business and market analysis leading to new strategic plan, proposition development, budgets and a pricing review. Established customer satisfaction systems, adding 28 points to our NPS and leading TripAdvisor rankings.- Led re-classification exercise achieving an increase from 3 to 4-stars after review and satisfaction of 200+ criteria.- Managed operations, staff training, development and supervision. Large increase in F&B sales.
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Delivery Manager, Client ExperienceCoutts Sep 2012 - Mar 2013London, Wc2R 0Qs, GbPrivage banking VP-level role. Responsible for supporting the planning, engagement and delivery of different initiatives required to improve client experience across Asia, driving business growth, profitability and reputation.- Review and restructure of the Asia complaint handling process, including design of new complaint handling system and metrics to align to regional regulatory and Group standards. Wrote and delivered training to hundreds of staff.- Devising and delivering communications to private bankers on client experience issues/incidents.- Project management for the rollout of a new client account opening process and documentation. -
International ManagerHsbc Sep 2005 - Sep 2011London, GbFrom September 2005 I was part of a cadre of globally mobile executives for the HSBC Group for 6 years, with assignments centrally determined according to business need. I was consistently rated a strong or outstanding performer, and passed in December 2010 an internal assessment for progression to senior management roles.Postings:- Implementation Manager, Business Transformation at The Hongkong Shanghai Banking Corporation based in Hong Kong.- Head of Business Intelligence and Special Projects Manager for SABB Takaful (Member HSBC Group) in Riyadh, Saudi Arabia.- Direct Business Manager for HSBC Brasil S.A. in Curitiba, Brazil.- Commercial Banker for HSBC Canada in Calgary, Canada.- Executive Trainee Development Programme at HSBC's Management Training College with a short branch placement in Notting Hill, London.
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Implementation Manager, Business TransformationHsbc Jun 2010 - Aug 2011London, GbResponsible for the implementation of the global target operating model for the world's largest trade finance bank.- Managed project to implement Premium Client Service teams in Hong Kong for our most profitable relationships (75% of revenues / USD 257 million). Key milestones include defining global proposition, service levels and operating model; FTE planning, staffing negotiations and training; elaboration of new staff and management procedures; devising new key performance/risk indicators, objectives and management reporting; client, staff and management communications; and finally a successful phased launch.- Business analysis and recommendations for the transformation of Singapore (USD 64 million revenue) and China businesses (USD 62 million). Drove improved definition of global target operating model, deployment methodology and tools for evaluating business maturity and project progress.- Consultation on business requirements of new global systems for physical (barcode) and digital workflow management and business intelligence (Cognos) to improve customer centricity, process efficiency, error reduction, and allow tracking of end-to-end transaction turnaround times.- Participated in recruitment and assessment events for HSBC’s International Manager programme.
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Head Of Business Intelligence And Special Projects ManagerHsbc Dec 2008 - Jun 2010London, GbResponsible for transforming the SABB Takaful Islamic insurance operations to improve efficiency, customer experience, engagement, risk management and compliance in an insurance startup.- Initiated, planned and executed restructure of the operations department. Success metrics include reducing headcount by a third amidst growing business and improving our call answer rate from 75% to 98% and driving staff engagement scores through a significant organisational redesign.- As department manager for life insurance servicing, I delivered a turnaround whilst assuring day-to-day management of the team. Successes include rectifying a non-satisfactory audit from my predecessor; reengineering systems and processes for improved efficiency (cost-to-serve down 65%) , customer experience and risk management; and coaching direct reports and colleagues to improve their performance.- Led a review of the company's operations to ensure compliance with newly launched local regulation on market conduct. Prepared and implemented remedial action plan.- Part of a Saudi British Bank think tank (as a representative for the insurance business) delivering a Target Operating Model with Deloitte consultants.- Extensive collaboration with life and non-life product managers to improve products, sales process and systems, product documentation, customer satisfaction and profitability.
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Direct Business ManagerHsbc May 2007 - Dec 2008London, GbActed as an internal consultant on CRM and direct channel strategy to bring best practices from within the HSBC Group, the industry and outside the industry.- Led and delivered project to re-launch the Bank’s public website (USD 41.7 million PBT for internet channel). Key milestones include comprehensive business and competitor benchmarking, review and optimisation of customer journeys, new information architecture and wire frames, new design, project resource planning, new site content (including SEO work) and a successful launch to the public. Won various Global Finance Awards, e.g. Best Consumer Site and Best Design.- Developed a simplified CRM strategy for the ATM channel (USD 75.1 million PBT, 5,000+ ATMs) to drive sales through a focus on products with high profitability and conversion efficiency, and according to the channel behaviour of customers. Our strategy won our marketing partner RMG a national award. Involved in CRM campaigns to drive sales and migration to direct channels.- Delivered recommendations for internet banking to focus on a sales-through-service strategy and new key business indicators. Proactive collaboration across HSBC Group to share best practices.
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Commercial Banking Account ManagerHsbc Nov 2005 - May 2007London, GbCommercial banker managing and growing a diversified portfolio (assets of circa USD 38 million). - Responsible for winning and keeping customers through perceptive and progressive credit proposals, preparing successful credit applications, being responsive to customer needs, making referrals to colleagues and ensuring ongoing monitoring of facilities. - Gained significant new business from existing customers and new-to-Bank business (350% portfolio growth). Extensive collaboration with local and overseas colleagues across the organisation to win new business, e.g. Payments & Cash Management, Trade, Leasing, Treasury, Energy Financing, Personal Financial Services and Private Banking. - Received extensive credit and relationship management training and specialist real estate, oil & gas and trade finance training. Arranged a secondment with the credit department. Exposed to syndicated lending. Developed bespoke credit facility tracking tools. - Part of a Six Sigma project team working on client opportunity management.
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AnalystAmadeus Sep 2003 - Jul 2004Madrid, EsWorked on the roll-out of a business performance management solution working with external consultants for the world's leading IT solutions provider to the travel and tourism industry.- Documented and reviewed corporate planning and control processes to enable automation of the reporting function through the design and implementation of dynamic reports, thus allowing analysts to focus on value-added activities. Deliverables include the design of a portal for partner companies to perform financial reporting, communication and training materials (recognised as best practice by management) and the roll-out of user access and security settings. -
Media & Communications OfficerUniversity Of Bath Students' Union Jul 2002 - Jul 2003Bath, GbExecutive committee member responsible for communication and coordination of student activities (elected position from the student body).- Coordinated internal and external communication for 12,000 students, devised comprehensive stakeholder-focused communication strategy for the organisation. Led the local council’s initiative to improve town/gown relations through our media relations (spokesperson for organisation).- Led 170 strong student volunteer team producing nationally acclaimed student media. Increased newspaper distribution 25% and volunteer recruitment 40%, organised and delivered training. - Led the implementation of web presence: site architecture and content, migrating offline processes online and site marketing. Responsible for channel management and improvements.
Sébastien Long Skills
Strategy
Business Analysis
Banking
Risk Management
Crm
Change Management
Leadership
Business Transformation
Retail Banking
Financial Services
Relationship Management
Project Management
Analytics
Business Development
Business Strategy
Commercial Banking
Sales
Consulting
Business Process Improvement
Operations Management
General Insurance
Trade Finance
Stakeholder Management
Entrepreneurship
International Management
International Project Management
E Commerce
Operating Models
Internal Communications
Operational Risk Management
Coaching
Credit Analysis
Bancassurance
Management Consulting
Organizational Design
Channel Strategy
Business Systems Consulting
Project Governance
Contact Center Management
Balanced Scorecard
Performance Metrics
Compliance
Customer Service Management
Line Management
Life Insurance
Takaful
Hospitality Management
Target Operating Models
Customer Experience
Mentoring
Sébastien Long Education Details
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University Of CambridgeMaster Of Business Administration (Mba) -
Cambridge Judge Business SchoolGeneral
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University Of BathInternational Management & Modern Languages (Spanish)
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Sherborne School
Frequently Asked Questions about Sébastien Long
What company does Sébastien Long work for?
Sébastien Long works for Lodgeur
What is Sébastien Long's role at the current company?
Sébastien Long's current role is Founder & CEO of Lodgeur | PropTech, Multifamily Real Estate, Hospitality & Design | Investor | University of Cambridge MBA.
What is Sébastien Long's email address?
Sébastien Long's email address is se****@****ail.com
What is Sébastien Long's direct phone number?
Sébastien Long's direct phone number is (800) 657*****
What schools did Sébastien Long attend?
Sébastien Long attended University Of Cambridge, Cambridge Judge Business School, University Of Bath, Sherborne School.
What are some of Sébastien Long's interests?
Sébastien Long has interest in Children, Travel Photography, Economic Empowerment, Soccer, Education, Sports, Squash And Skiing.
What skills is Sébastien Long known for?
Sébastien Long has skills like Strategy, Business Analysis, Banking, Risk Management, Crm, Change Management, Leadership, Business Transformation, Retail Banking, Financial Services, Relationship Management, Project Management.
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