Sharon Burke Email & Phone Number

Armonk, New York, Ny, Us

• Product Owner for Cumulus, an IBM internal tool providing GDPR compliant contracts, adherence to security compliance, transparency and executive dashboards for the 450+ offering Cloud portfolio. Responsible for defining the product roadmap aligned with business process objectives.• Responsible for managing and prioritizing the product backlog incorporating the stakeholder feedback including end users, executive initiatives and functional requirements from Sales, Offering Management, Data Privacy and Corporate Security. Conduct stakeholder showcases, sprint and release planning, requirements definition through clarifying user stories, and retrospectives to drive continuous improvement.• Plan and execute User Acceptance Testing by clarifying acceptance criteria for user stories, managing stakeholder involvement in final User Acceptance, and providing final sign-off on release deployment. Provide end user and development support for deployment.• Working with cross-functional teams to identify, define, and prioritize new functionality by interfacing with development using agile practices to implement high value solutions for our clients. A key focus is providing interoperability with the IBM Offering tool suite.• Led a team of security reviewers using agile project management to drive 450+ offerings to GDPR compliance annually.• Developed the security policy and process to review and enforce the completion of key security elements including threat and vulnerability testing, encryption, security monitoring, ISO 27001, FedRAMP, and Business Continuity covering all Cloud (SaaS, PaaS, IaaS) offerings in the IBM portfolio prior to release.

Armonk, New York, Ny, Us

• Developed transformational automated methods to enhance controls while minimizing business impact, including an order analysis tool and a controls survey to gain business insight, assess controls and identify areas of risk. Risk areas reviewed include revenue recognition, provisioning, firm order determination, credit check, and export regulation checking of denied parties using Brio, SQL and Visual Basic. • Improved efficiency of the proactive risk assessment process to eliminate 200 initial data items through use of existing tools. • Assessed the integrity and effectiveness of the Software as a Service processes through proactive risk assessment. Identified a potential $9.4 Million of delayed billings. Scope was the end to end process framework for SaaS incorporating sales, incentives and commissions, quoting, pricing, order management, contract management, customer provisioning, billing and invoicing, product development, business partners, royalty management, IT, signings and backlog, revenue recognition, contract termination and renewals.

Armonk, New York, Ny, Us

• Lead Business Controls focal supporting 6 internal software brands and the Ireland and Australia software labs providing Internal Audit support and consultative process guidance. • Advised on SOX compliance, Quarterly Certification of Management (QCM), Management Self Assessment (MSA), Key Indicator (KI) results, root cause analysis, action plan development and timely remediation. • Provided education and support for 10 CFOs new to their role to enable them to direct the quarterly evaluation of disclosure controls and procedures in support of Sarbanes–Oxley requirements within days of CFO assignment. • Provided advice and counsel as a trusted advisor to the risk controls for fixed asset management, workstation, lab, applications, and software security, vendor payables, employee payables, product development, sales credit approval, third party sup-plier review, usage of open source code, and billing process.• Internal Auditor for Outsourcing Management and Non-Us lab processes. Consultant to IBM Ireland Lab team during Internal Audit and IBM Silicon Valley Lab during Product Development Audit.• Led the risk management program for source code control requirements to protect SWG’s most valuable software assets. • Enhanced the delivery system for customer fixes to include review of handling of third party code, open source, entitlement, export regulation, and customer sensitive data prior to fix availability.

Us

• Planned, developed and delivered a two-day training course for a new customer support problem management tool resulting in training for over 400 employees.• Project managed the transition to the new customer support system for the West Chester Lotus Support center. Included coordinating the activities multiple functions within the support center.• Managed team resources to ensure Customer Satisfaction through appropriate phone coverage, applying the appropriate skill base to critical situations and re-solving schedule and workload conflicts.

Developed email and communications software.

B.A In Mathematics And Computer Science

Graduate Coursework In Mathematics And Computer Science