Provides excellent customer service to all guests. Takes orders and processes payments accurately. Prepares/ serves food and beverages. Maintains cleanliness and organization of concessions area. Assists with inventory management and restocking supplies. Collaborates with team members to ensure smooth operations. Attends to guest inquiries and resolve any issues or conflicts.• Cash handling experience • Hospitality mindset with a focus on guest satisfaction • Manages special events and handles guest services effectively

Enhances social/emotional/behavioral and instructional support for secondary students by coordinating, cultivating, and maintaining a welcoming, safe, supportive, engaging, student-centered atmosphere and facilitating communication and collaboration with teachers, school staff, administration, parents, and community partners; conducts counseling activities, intakes, needs assessments, peer mediation; refers students to appropriate partners and agencies for additional interventions and services and follows up with students, to include home visits when warranted. Concentrates on the reengagement of secondary students who are at risk for non-completion as well as engage in preventative approaches to ensure students remain on track for graduation. Proactively address factors that contribute to dropout rates and utilize data on non-completers/dropouts as well as dropout prevention research to design and implement interventions to increase the graduation rate in the district.• Coordinates effective interventions through a comprehensive developmental program through early identification of at-risk students. • Documents all policies/ procedures for the BHS Student Success Center• Chairwoman of the Sunshine Committee - Provides support to staff during difficult and celebratory times in our lives. Supports staff community by providing opportunities for socialization and fun.

Ensured high quality programming by overseeing the day-to-day operations of the Jumpstart Hartford program; served as the primary Jumpstart representative for 3-4 higher education partners; Recruited, trained, and supervised college students serving as part-time AmeriCorps members and volunteers working with preschool children from under-served communities. Provided observation, feedback, coaching and modeling to Corps Members on a regular basis to strengthen classroom impact. • Designed and facilitated a Jumpstart training series for Jumpstart Corps Members and Team Leaders to prepare all Corps Members to successfully engage in service and to deliver high quality classroom programming • Planned and managed the Corps Member recruitment process; interviewed and selected all members for Jumpstart Hartford • Built and managed high-quality Preschool Program Partner relationships

Implemented age-appropriate programs and services to help youth advance in three outcome areas of BGCH – academic success, good character and leadership, and healthy lifestyles – with a primary focus on academic outcomes.• Organized and coordinated 2018 Summer Camp opening and closing events complete with keynote speakers, interactive stations, student artwork displays, and catering for 80 + guests• Created volunteer opportunities for middle school aged children to mentor and support pre-kindergarten classrooms• Maintained high retention rates of assigned grade level

Co-Teacher of a school readiness pre-kindergarten classroom made up of 18 children. Implemented and adapted multiple curriculums; transcribed weekly observations based on CT ELDS; evaluated student performance using district assessments; coordinated community partnerships and volunteer events in the classroom; and created a positive school and family climate/culture.• Positive Behavioral Interventions and Support (PBIS) Team Member • Under the Lead Behavior Tech (2014), implemented a Multi-Tiered System of Supports (MTSS) for students who demonstrated behaviors associated with a documented emotional/behavioral disorder

Assisted in the activities of lesson planning, development of curriculum, and implementation. Provided one-on-one support for a child with aggressive and challenging behaviors. Assisted child daily to engage in and participate during all activities. Created and implemented behavioral strategies in efforts to help reduce the challenging behaviors of the child.

Provided exceptional customer service skills to assist customers; developed cash handling accuracy when balancing registers nightly; maintained accurate records of attendance and reports; and kept current staff trainings and professional development. • Promoted within two months of employment from Front End Cashier to Front End Supervisor • Experience in multiple departments; food court, floral, seafood, grocery

Completed orientation, training, and safety programs. Implemented daily schedules that include meal times (breakfast, lunch, snack), free play, academic lessons and field trips once a week.

Reported to Lead Resource Manager of the IT organization on all aspects of Resource Management (Unmet Demand, SLA Adherence, overall Resource Demand, Availability and Capacity Measures). Collaborated with the Lead Resource Manager to ensure all resource demand and supply was accurately portrayed and defined. • Operated as a member of the Center of Excellence (COE) team to assist Project Mangers with project setup using MIS and SharePoint as well as proper project closedown• Documented all reference materials and procedures known as the Project Playbook• Provided daily operational support to Project Management and Resource Management departments

Provided information to students, faculty, staff, and the general public regarding department services, policies, and procedures. Compiled and/or analyzed data from various sources. Performed basic reception duties including greeting visitors and customers. Answered telephone, direct calls, and took messages. Operated a copy machine, printer, fax, scanner, and other office equipment. Scheduled appointments. Completed hardcopy forms and data entry tasks on PC applications. Organized and maintained confidential files and records. Sorted and distributed mail, email, and other correspondence. Performed miscellaneous duties as directed.

Greeted customers, responsive and timely with correspondence and problem resolution, and displayed a caring attitude, while developing a rapport with the customer base. Completed all required paperwork and reports accurately and efficiently to account for any and all collected parking revenues. Assisted customers in lobbies, lanes, and in the parking office; help direct traffic. Promoted good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. Responsible for general maintenance of the garage – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.