Digital Designer
CurrentIn my role as Digital Designer at Best Buy Canada, I have created visual designs to help customers with the best possible online shopping experience on the Bestbuy.ca website. I am keen on making design decisions based on design best practices and user research, measuring the success of design initiatives with analytics.I enjoy being part of an agile team, where as a team we can make decisions quickly, and iterate on everything we do, improving our process and results continuously. I had the opportunity to work closely with different roles such as merchants, developers, UI and UX designers, copywriters, data analysts, allowing me to learn from others and about the business.HIGHLIGHTS- Waterfall to agile transition experience in the eCommerce world in a large scale company.- Collaborated with UX teams to user test design hypothesis and prototypes.- Increasingly used Adobe Analytics and NPS data to measure project outcomes and iterate.- Understand the challenges that result from the need to balance user and business needs. - Designed the appliances help centre, which guided customers through the appliance purchase experience, that resulted in a significant drop in major appliance returns.- Designed various product category page iterations, with improved navigation and visual elements, that resulted in increased engagement, increased click through rates, and decreased bounce rates.- Helped increase revenue for Baby products category by designing for promotions, social media campaigns and online sale events.- Mentored and trained newly hired designers in their transition to the digital experience design team processes.