Seçilen Öztürk, Pmp®,Mba Email & Phone Number

İstanbul, Altunizade

Istanbul, Türkiye

Ataşehir

Bancassurance Projects which to see insurance products on banks infrastructure.Legal Compliance Projects.

Ktbü

Some of projects have been managed and completed successfully:Digital Assistant-Selim, Product Owner, Internal Digital Assistant Palmi, Robotic Process Automation, Conversational IVR, Speech Analytics, Integrated Risk Management, Paperless Banking Branch Program, Mobile Approval, Tablet Biometric Signature, Document Upload System, Incentives Management, New Business Model Projects in Different Sectors, Sustainability, Text and Sentiment Analysis

Ktbü

Analysis of possible strategic projects for operational center. Participation in the operational & strategic projects in business analytics processes. Examination of New Technologies for Operational Efficiency.

Ktbü, Şekerpınar

Responsible of the team of ADC Payment Systems Product Development. Focus in the development of Credit Card, POS, ATM & XTM Systems in Product Development processes for all segment of the customers.

Ktbü, Şekerpınar

Responsible for the call center Business Development Team as well as active role in Call Center Business Development Projects Management; Business Owner of Self Service IVR Project, DTMF, CC IT Development Projects. Development of Agent Performance Modules.

İstanbul, Türkiye

Managing all day-to-day sales operations, maintaining and developing relationships with the customers; Gathering market and customer information; representing the organization at trade exhibitions, events and demonstrations; Gaining a clear understanding of customers' businesses and requirements of call recorders, headsets and call cost reporting software and entering them to CRM system of Bircom.

İstanbul, Türkiye

Building the projects for patients’ loyalty on CRM solution of MHG with marketing coordination team. Managing all day-to-day Call Center activities to ensure the effective operation that patients’ satisfaction & loyalty are met across the organization. Developing & training the employees as an effective team player for Call Center. Collaboration with the IT team, 3rd part companies as well as the Media & creative team on all the projects.

İstanbul, Türkiye

Development of direct marketing strategy with the marketing team & the top management. Planning, implementing and monitoring of Direct Marketing Projects among Memorial Health Care Group. Collaboration with Media & Creative team on all mass marketing activities as well as 3rd party companies.

İstanbul, Türkiye

Executing all sales activities of Cegedim’s CRM solutions for Pharmacuetical Industry and the database of physicians & pharmacies. Promotion of Sales Force Automation approach to Pharma industry as well as Cegedim solutions accordingly customers’ need. Management of the relationships of prospective clients, devloping and operating strategic sales operations accordingly. Organize promotional activies of Cegedim’s products.

İstanbul, Türkiye

Managing daily local CRM solution activities. Preparing CRM solution analysis and sales analysis to give executive input for the marketing & sales management decisions. Taking team member role actively in the improvement projects of CRM solution. Full Responsible of Training sessions for the users of CRM within organization.

İstanbul, Türkiye

Responsible for planning, implementing and monitoring of market expansion projects of the product. Accompany the physicians at congresses, symposiums and meetings. Training the sales representatives about product & marketing activities. Organize and run Public Awareness Campaign of osteoporosis and once weekly therapy.

3,96, Mba İngilizce, Thesis: Transfer Of Banking Operations To Artificial Intelligence Applications.

Good, Business Administration And Management, General - English, 75

Activities and Societies: Business Administration Club Membership

Very Good, Foreign Trade, 85

Activities and Societies: Theatre Club Membership