Matteo Secondi Email & Phone Number

Turin, Piedmont, Italy

- Collecting business requirements from customers and supporting the definition of new use cases, managing complex projects involving multiple stakeholders.- Supporting new customers through the initial configuration process and providing them with support during User Acceptance Testing (UAT), facilitating communication with the product team.- Developing and maintaining relationships with existing customers, collecting feedback to address any issues and improve service.- Management of daily business and technical meetings with customers, engaging internal stakeholders and maintaining close contact with the sales team to identify pre-sales, upselling and cross-selling opportunities.- Skills in project management, public relations and English to develop documentation to support customers and internal management meetings.

Turin, Piedmont, Italy

- Managing a portfolio of top merchant clients in the FinTech industry, providing specialized support for integrating their business models with our e-commerce solutions.- Overseeing the management of e-commerce flows via Axerve Dashboards and backend, using APIs for transactions, reconciliations and fraud prevention.- Monitoring KPIs and SLAs to ensure service quality and customer satisfaction, coordinating with cross-functional teams to resolve anomalies.- Integration solution design and evaluation of vendor solutions, developing in-depth knowledge of PSD2 standards, and contributing to go-to-market strategies and product launches.

Turin, Piedmont, Italy

- Customer support for e-commerce through email and phone channels, both inbound and outbound, optimizing response to customer needs.- Handling customer requests for online payments on Gestpay, including analyzing and debugging transactions for reporting to the operations team.- Configuration of e-commerce reconciliation reports and flows, as well as implementation of payment modules and plugins for platforms such as Magento2, Salesforce, PrestaShop, Shopify and WooCommerce.- Use of Oracle SQL and troubleshooting skills to improve operational efficiency.

Ho iniziato a lavorare nel settore del mining perché ero molto interessato a comprendere l'intero ecosistema. Per questo motivo, ho affittato e gestito un server di mining da remoto per diversi anni. Successivamente, a causa della chiusura della società che mi affittava il server, ho iniziato a modificare hardware per effettuare il mining di diverse criptovalute e poi ho acquistato sistemi hardware dedicati. Anche se la mia mining farm era piccola rispetto alle grandi farm, ho continuato fino a quando i costi dell'elettricità sono diventati insostenibili.Durante questo periodo, ho acquisito esperienza sia negli aspetti hardware che software del mining di criptovalute. Inoltre, ho sviluppato competenze nella gestione delle criptovalute estratte tramite piattaforme di trading.

Biella, Piedmont, Italy

SQL database management, configuration and maintenance of workstations on Windows systems. Responsible for cabling and setup for installation of new machines on servers, call center support and flow management for internal procedures.

Cuneo, Piedmont, Italy

Development of an Android application for temperature detection via Bluetooth device. The app was developed natively in Java, using the OpenCV library for face detection and temperature measurement. The app supports two languages, Italian and English, and has a graphical interface for managing Bluetooth settings and connections.

Remote

Development of a web application with REST service, which consists of server, client, and database. The server was implemented using WildFly (Jakarta), integrated with MicroProfile for configuration and FlywayDB for security and version migration. MariaDB was used as the database, while Hibernate handled the interaction between the server and the database. The client was developed in JavaScript ES6, using Node.js, Lit-html and Snowpack for front-end construction, with HTML5 and CSS3 for UI design. Application functionality includes registration, login, logout, posting documents and text, and downloading uploaded documents. This project was the final work for the Software Development Technician major.

Software Development Technician, Software Development Technician, 97/100

Maintenance And Technical Assistance, Maintenance And Technical Assistance, 68/100